Altogether very decent, but nothing extra special. The hotel was reasonably close to Gloucester Road Subway station (~300 m), which was really practical: the Piccadilly, Central and District lines are key lines to many tourist attractions as well as to the Heathrow airport. By subway, the hotel was from reasonable distance from city centre, but the area was nice and relatively quiet. Rooms were okay, same was breakfast. Little children had free breakfast which was nice. Luggage storage worked well. I wouldn't recommend for spending time at the hotel but it was very feasible for exploring London.

Apparently we could have had our two rooms close to each other but for some reason this was not taken to account.

The Villa Kensington is conveniently located near Gloucester Road station, which takes you directly to and from Heathrow Airport. It was well priced and in a safe and clean area that has many shops nearby for all your needs.

There was a 1-2 cm gap under the doors, which didn't do much for noise in the hallways. Perhaps adding a door sweep under the doors would help to reduce the noise. Furthermore, the air conditioner/fan did not work and the room got a tad stuffy, which was easily fixed by opening the windows; however, with that, tiny insects were flying into our room.

Good location, central for everything, staff were friendly & helpful, provided everything I needed for my work stay. Was exactly as I expected. Beds were comfortable and a good night's sleep was had. I would definitely stay there again if staying in London for work or pleasure. Basic accommodation but it was enough for me. Good value for money. If you want to stay in London to sightsee this would be a great place to stay.

Breakfast was OK but I think it could be improved so more guests chose to have it. It provided what I needed but there is room for improvement. The staff were friendly.

The location was very good. Only a short walk from places like the Natural History Museum and restaurants or an underground station. Having someone on reception all the time was very helpful for checking in and out and information during our stay. Everything was clean and comfortable in a quiet location which was important to us. The price was also very good compared with other places in the area. We didn't have breakfast so cannot comment on that. Fulfilled our requirements for an overnight stay. Some guests may find the room rather small for a longer stay. Loved hearing a fox call nearby during the night.

There was nothing we didn't like. I guess it would be more difficult if you came by car as it wasn't obvious where guests would park.

Love the location. Very close to Gloucester Road tube station, which can get you almost anywhere in London, staff are helpful. The room size is big enough for 3 people considering the location. Safe & quiet neighbourhood, Tesco extra is just a block away, and the bus stop is just at the end of the street.

Love everything abt the property, the only setback is that the closest tube station doesn’t have elevator or ramps all the way from platform to entrance level (elevator only half way) so if carrying big luggage or family with toddlers will have problem climbing part of the stairs

The staff was very friendly and helpful. There were a couple of small issues with the light switches in our room and they took care of it straight away. The location was perfect and just a 3 minute or so walk to Glocester Road tube station. the busses were also right down the street around the corner.

The shower was difficult to turn off (but that could just be us). It would be more practical to have the bathroom door open out into the room only because the size of the bathroom is small. An extra mirror would also be helpful for a room with three people.

It is excellent value for money in a quiet location. 20 minute walk from the Royal Albert Hall, lots of restaurants nearby. There was unlimited tea/coffee etc that you could pick up from reception. The staff were friendly and the room was clean. It's a very basic hotel but it ticks every box for the price. Sometimes cheap hotels in London can be disgusting to say the least but this certainly isn't one of them. I'd stay here again and recommend!

Nothing I didn't like. If I'm being super critical the lift was a bit scary.

Our stay was excellent! The hotel is in a great location. The room was very nice, with really comfortable beds and nice linen. We used the air condition as it was warm some days. The staff was really helpful and kind. Breakfast - which was optional at an added cost- had everything we could ask. Also, it has a lift big enough for 3 people with luggage.

The Wi-Fi was a little weak.

I loved everything about this property…It’s definitely not the Ritz but for Kensington area, and what we paid, it was excellent value for money. The rooms are not huge but extremely clean and comfortable and the service from reception staff was fabulous - very polite and helpful. it’s in an excellent location up a fairly quiet street but close enough to everything you need.

Nothing!

Location was very good for the station to get around. Room was adaequate size but not large. Air con was brilliant especially as it was 30 degrees outside. Staff were helpful and allowed early access to room that was ready. Price was reasonable for busy Saturday night in London

Room could have been a bit bigger but was perfectly adequate. A lounge area or bar / snack bar would have been very useful