The hotels location is fantastic, it is quite and comfortable and in the center of Mayfair. Reception was good and quick, and the breakfast and cafe were fantastic. Staff were very nice and welcoming. And the concierge were very helpful. Rooms are smaller than expected, but very clean and comfortable.

Some rooms are quite small, and we had one room with a window opposite to external AC unit, and no view at all. We asked to change the room and the receptionist showed us other available rooms until we liked one. During our stay we stayed at the highest floor (7th) and our room was very cold and there is no heating in the AC. The hotel provided us with an electric heater, and still the room were quite cold at night.

Great location, contemporary design, friendly professional stuff

Much to my surprise,, (I have stayed in this hotel since it was called Brittania - 30 years ago first stay),, the traditional english breakfast egg and BACON was changed to Turkey-Bacon and chicken sausages...!!! What's in the managements mind??? '

this is my second stay at the Biltmore Hotel, to be honest I doubted that they will keep the same high standards from my last stay, but i was amazed that my second stay was even better ! everything was convenient from the cleanliness and the fresh smell of the room at the check in, the nice staff, the location,and the smoothness of chick in and check out!! everything was beyond perfect! the Biltmore hotel will be always my first choice when i visit London.

the house keeping sometimes take a long time to respond for a clean up request.

location

the smell inside the lobby

Hotel is really nice. We checked in a little earlier and got upgraded to a bigger room which we loved as I was traveling with my 2 month old baby so the extra space was appreciated. Crib provided. Comfortable bed. Big bathroom [double sink, heated toilet seat, big bath and shower], lots of wardrobe space and a seating area. The staff are very friendly and there to help. Delicious breakfast of a buffet and also hot kitchen meal options. Big room service menu. Really comfortable stay.

The minibar drinks could have been complimentary. I think we had to pay for the bottled water as well.

Excellent security and concierge. Hot water wasn’t working but enjoyed cold showers for a change.

Nothing. Breakfast was a bit minimalist.

The location is unbelievable, the cleanliness was great , and the staff was very helpful

The refill of the bathroom amenities was slow

Location is perfect for heading to all parts of London.

The understanding about breakfast. There was a real language barrier problem since most of the food service staff don’t speak English or didn’t understand the charges for breakfast. We were told (I also understood) that breakfast was included but were charged £78. The next day the same when all I had was coffee and was brought a check for £78. I was told the charges were reversed but still trying to verify this. The doormen were great, other staff were great, the food service (breakfast) needs some work.

An exceptional stay at the Biltmore in Mayfair. We stayed for 4 nights after arriving to London on a long haul flight and the experience at the Biltmore (service, cleanlieness, facilities, location) were everythign we needed to settle into the new timezone. The senior staff were exceptionally helpful, and with a little more time training the junior staff, they will be equally as good.