Initially, there was a slight misunderstanding with my booking that was no one's fault really. The staff rectified the error and offered me an upgrade for the inconvenience. I found this very considerate and gracious. You can't beat the location for London in my opinion. You are steps from Paddington and can quickly get to most famous places in London in 25 minutes or less. It is extremely convenient if you are willing to use the underground.

There was a bit of room noise due to ongoing construction. It's not a complaint just an observation. Not much the hotel could do anything about. More importantly, its not permanent. We did have some noisy neighbors but it was the weekend. We didn't get the staff involved so again, not a knock on the hotel.

Very clean rooms, staff were super attentive and nice to deal with. Modern and fresh interior, good value for money.

Nothing!

the location to Paddington Station was 3 mins walk.. close to parks and other transport too

The single bed in the room was very small and mattress was old.. sagging in the middle & pillows very hard..they can do better for the price you pay.

could have done withsome enterment in the evening from 6.30pm in the bar and Restrant section

Location is excellent. Indian restaurant inside is awesome. Everything was clean, comfortable and lovely.

The location of the hotel was the main reason for booking as it was close to the railway station I needed to use. The room was small but adequate for a 1 night stay. I did not have breakfast as I had another train to catch.

Although there was a lift when I walked from the lift to my room there were steps down which I needed to carry my suitcase. It would have been easier if it was all one level.

This is a smart hotel, very modernised and the best I've stayed in around Paddington, at this sort of price. Less than 5 minutes walk from Paddington Station but quiet. The aircon is really good, dial the temperature you want (18 - 26 C) and in a few minutes you get it, and no noise. My room is a single, quite small but fine for me, excellent en-suite, big telly, kettle, microwave, fridge, hairdryer, iron, good bed. And a decent wardrobe, with safe. The desk had a stool, not enough room for a larger chair. The staff seemed a little concerned that I had a small room, seeming to suggest that I could have had a much larger one for the same price, but booking.com didn't offer that. I didn't have a meal although the dining room seemed pleasent, at street level just off reception. Staff were excellent.

Not much, the lift was a little cramped.

Staffs are very nice and tried to help you: - my iphone cable got broken, they lend me one - no cappuccino served in the breakfast area, they made me one - they allowed me to park my car outside the hotel for a short while ( not overnight as it need charges)

Wifi didnt work in my room, need to fix it at the frontdesk Room is too small and worn out, (broken wooden edge). though it is clean Alarm was on suddenly at the night!! Disturbing. No slipper provided Bad ventilation in the lobby area. The fragrance was too strong that made me cant breath

The Chilworth is located just a few minutes walk from Paddington. You have easy walking access to Hyde Park, the Tube, and London buses. Our Hop on and hop off bus also came through Paddington. The road the Chilworth is on is also beautiful with big trees. The staff were friendly and helpful. Breakfast was amazing with a full English breakfast on offer each morning. The bed was comfortable and the bathroom had a wonderful shower. The fridge was great to have with complimentary water and soft drinks. We couldn’t make ice though

The room was very small ( which we knew about when booking) but it was tricky to navigate with two large suitcases and 2 people. There was no great place to store the luggage that wasn’t in your way in the room. We managed though. As we were only in our room to sleep

The location is great where the paddington station 4 min walk that’s let you access all the Heathrow terminals and the most attractive places. The staff were very friendly

Although the staff were kind but they could not upgrade me free like even if reserve the other room but I explained to them that it’s look different from the real so it’s very small I couldn’t move but unfortunately I paid the difference cost to upgrade for room at the same floor with a little bit more space. The room service that cleans the room was not good as they did not clean the toilet properly.