From arrival to departure, staff were welcoming and helpful. Excellent breakfast with friendly attentive staff. Lovely view of the Harbour on a very wet and windy morning! We were lucky with being able to park for free for the majority of our stay in the on street parking right outside. Paid parking also conveniently available if necessary. We are relatively local anyway, but the Hotel location would be perfect for exploring Looe and surrounding area. These things happen, but unfortunately the lift was temporarily out of action whilst we were there. However, all the staff from Reception to Cleaning, and including the Chef we met in the corridor, were quick to offer assistance with our luggage.

Excellent location. The staff were extremely friendly, efficient and helpful. The hotel was very comfortable and the breakfast very good. I very much enjoyed it. However, the bedroom was appalling, especially for the cost of £185 a night. It was at the back of the hotel, the windows were frosted glass and opened only slightly. It was over a very noisy plant room which, together with the extractor farm in the shower room, caused the whole bedroom to reverberate. The room was singularly unpleasant. This was a great pity as other aspects of the hotel were very good.

The appalling bedroom.

Hotel location is perfect right next to the river, restaurant and bars are elevated and overlook the river and east Looe. Friendly staff. Good inclusive breakfast options. A few minutes walk over the bridge to the shops, pubs and restaurants of East Looe

Really liked the hotel, unfortunately due to some road closures in Looe getting to the mill pool parking is a bit of a challenge! It's s not the hotels fault and just a bit of a temporary inconvenience that will be fixed when they road works are complete

Amazing location, right next to the harbour. Staff were friendly and efficient. Breakfast was great. Restaurant and lounge areas overlooked the harbour. Very nice.

Very poor sleep. The bed was a small double, and so uncomfortable. We were in a room on the top floor. It was very small. The en-suite was so tiny it had a sliding door to enter, and there was no room to move when you get out of shower. Expensive for what you get. If we stayed again we would have to pay to upgrade to superior room for comfort.

I only stayed one night and did not spend much time in the hotel. Staff were very friendly and helpful. Room was clean, a little basic, but quite modern. I have marked cleanliness down slightly as there was a leak from the toilet, leaving a little pool of water around the base of the toilet. No parking at the hotel, but there is some parking virtually in front of the hotel and a larger car park 300 yards away. Good breakfast and attentive staff.

nice restaurant

cooked breakfast was good - continental very poor. I had to have cooked breakfast every day , but would of preferred continental , fruit salad swimming in juice, very off putting, all apple, , no variety , we ate at 9.00am in mornings and only apple in fruit salad. no nice fresh bread, all danish pastries had gone by time we sat for breakfast. no granalo or fresh berries. I appreciate you have to keep costs down with rising costs, but we did pay £300 a night for bed and breakfast so expected a grand layout for that price. Staff were exceptional. such lovely friendly , helpful, people , so nice to be around them.

stunning views if you pay a little extra for the harbour view. The staff were excellent and very welcoming. I loved the outside lookout seating area, having a cocktail watching the boats come and go is just lovely.

I only have 2 negative comments, but these things didn’t ruin my stay, they are just suggestions really - 1. a fridge in the room would be nice, just to keep snacks and drinks in. 2. the breakfast was average, the coffee wasn’t filtered properly so had bits in, even after I asked for the first one to be changed. I think we would have preferred a hot buffet (you have to order hot food, and there was little vegetarian options so just had scrambled eggs) We came down for breakfast at 9.30 and all the continental cold food was gone, we were left with Weetabix (we left breakfast still hungry)

Lovely comfy bed, reception staff super friendly. Nicely decorated room, bathroom clean.

The chef was rude and spoilt breakfast as we could hear him moaning about the manager and then telling a customer off. It made us uncomfortable. No shower gel or shampoo in our room (bottles were empty however the night manager very quickly gave us some which was appreciated).

The location is beautiful. The only gripe I have is that I had to park on Marine Drive. (About half a mile away, and I am an 82 year old woman), as the cost of an overnight stay on the quayside was £26 and there were no spaces available anyway. My 95 year old sister had to wait in reception as unluckily for me, there was a music festival in progress and parking nearby was impossible. The terrible noise also spoiled the peace and quiet and the natural sounds of the river that I nostalgically remember from previous visits and was the main reasons I chose The Portbyhan Hotel and a riverside room with balcony rather than the Hannafore Point Hotel.

As Looe's shopkeepers and hotels rely on the money brought in by tourists, I think that the Portbyhan Hotel and the Council (or whoever controls the parking facilities), should come to an agreement and allot a certain number of parking spaces, opposite the hotel, specifically for guests at the Portbyhan Hotel. I know cars are an anathema nowadays but they are also a lifeline for independent people and businesses.

Room was a good size and the bed was comfy. Bar area and roof terrace was nice and the breakfast was really tasty and a good selection, especially the avocado and poached eggs I had on the last day. Staff very friendly

Unfortunately the lift stopped working and we were on the 3rd floor...had to carry the luggage down the stairs on the last day & it needed a couple of trips up and down the stairs !!