The room was warm and a portable heater was brought to me in addition to the big heater of the room. Breakfast was not included. The room was neat and clean. Fresh towels and small bottles of water were provided as well as the washing machine and microwave were easily accessible. All facilities were good and the atmosphere of the hotel very quiet and friendly and pleasant. I recommend it to all travellers who want to be near amenities and reside temporarily in their dream hotel. Above all, staff members were courteous, sociable, and helpful; especially the lady administrator, Dimple, who is very outgoing, polite chatter, and very sociable. Wish them all the best careers and more success! At the end of the day, Happy New Year to all of them!

The question is inapplicable, so no comment!

Booked at the last minute and found it quite comfortable and easy to find and communicable,, the staff was good and the reception remained open 24/7. It's location was near the bus stop and on the busy road surrounded by a lot of takeaways. I liked my stay over there overall

They charge the amount of £10 as a key deposit but return at the time of c/o.

The location of the hotel was spot on! It was like a mile away from the center, also the bus stand was right outside the hotel which was a plus. Lots of good takeaways around, which is amazing if you're a foodie like me! Complimentary tea/coffee in the room as well. Overall, a pretty good stay for the price I paid!

The only problem was there was some noice occasionally in the corridor when people walked past the room.

The Grainger Hotel offers excellent value for money. The staff were welcoming and helpful, and the prime location near the city center was very convenient. We really enjoyed playing a game on the pool table, which added to the fun of our stay. The secure parking was a great bonus. Highly recommended!

Despite seeing the reviews of the hotel, I took a chance to reserve it and my stay exceeded expectations. Clean rooms, friendly staff, and a surprisingly cozy atmosphere made it a pleasant experience. The city centre location was convenient, and the affordability added value. A solid choice for budget-conscious travellers seeking a comfortable and hassle-free stay.

It was cheap considering how close it was to the main attractions site. Free Secured parking . Very Friendly staff . Option to late Checkout.

The room’s interior deco could use a touch up- feels antiquated but not in a bad way . Hotel management should pay attention to making the bathroom sturdy ( the toilet sinks moved with fast water pressure - no door latch for the bathroom)

It's a pleasure trip for me as I got what I expected. The staff was professional and helpful. The room was nice and cosy. Moreover , I like the location of the hotel because it was surrounded by lots of takeaways. Overall I would love to stay here again.

comfortable, nice and convenient for the price, I’ve read some bad reviews but I guess it’s from people who expected the ritz for the price Grainger charges. it is what it is, is what il say, staff were nice and friendly, bed was comfy, shower work etc everything worked as should. for £92, it’s ideal.

bathroom sink only produced hot water but not the end of the world. it’s a good hotel

The room was nice, clean and warm with basic amenities. Staff were very helpful and polite. It’s near to St James park and have several options to eat and roam nearby. Also, they allow deliveries at late night as well.

They don’t do breakfast anymore😒

The room was well presented, clean and good facilities in place with the bottle of water and hot drinks that were available. A big thank you to the member of staff who checked me in and very kindly upgraded me into a double room for no extra cost. It was very much appreciated having done The Great North Run so additional room for my legs was fantastic.