Great location in the city centre but not noisy at night (I was on the 2nd floor at the back). Really comfy bed, good shower and lovely l'Occitane toiletries. Yummy chocolate brownie on arrival and also on my second night.The cooked breakfast was the best I've had and perfect for me. All the staff I met or talked to were really friendly and helpful. It was easy to come and go as I pleased and it felt very safe and secure.

When I had the continental breakfast brought to my room there was no little table to eat it from ( maybe it is for eating in bed!) And the coffee machine in my room didn't work. It would have been nice to have a shelf in the shower for toiletries ( just had to put them on the floor) and also a hook on the back of the bathroom door to hang up clothes/ dressing gown. It was very expensive to stay here.

I absolutely loved everything about my stay at 38 St Giles. Unfortunately I took I’ll on my second day, which had nothing to do with the hotel, just the results of some stress issues. The staff all treated me like a family member. Nothing was too much for them. I don’t think my own family could have done more. The breakfast lived up to and exceeded expectations, in fact the whole experience was so much better than anything I could have anticipated. I take my hat off to the owner, Dennis and his magnificent members of staff, with a special mention to Danni as she was the one with whom I had the most interaction.

I didn’t like the fact that I didn’t know about 38 St Giles before, otherwise I would not have stayed at the three other hotels and just driven straight to Norwich. It was that good.

Staff is very friendly and the breakfast is lush, with lots of options. Breakfast is made fresh every morning using locally sourced and homemade ingredients. Some days, tea was already waiting for me at the table once I got down to the breakfast room due to the attentiveness of staff. The bedroom itself was very spacious, with a nice big television and a big plush bed that was very comfortable. On arrival, there was a piece of cake and some fruit waiting to greet me. The building is older, with older wooden floors and narrow stairwells, but that just adds to the character of it. It was really lovely!

Though there was WiFi listed on the hotel listing, there was no WiFi to speak of during my whole stay. Because the building is older it creaks a lot and if there is noise in neighbouring rooms, you'll hear it very well. There's also a nearby nursery so if you don't fancy being woken by the chatter or crying of excited toddlers at eight in the morning because you're a light sleeper like myself, it might be wise to bring earplugs. The hotel is not wheelchair accessible and might give people using a cane some trouble.

Central location. Old property very nicely renovated with good quality materials and striking contemporary style whilst still respecting the age of the building. Good shower. Comfortable bed and pillows. Generous very well prepared breakfasts. Helpful staff at check in, breakfast and check out.

The common entrance passage could do with a good clean, entrance shared with a plant nursery and a crèche. The bedroom and bathroom were really small, and suitable only for one (small) person. It’s the smallness of the room that makes it poorer value for money. Check in worked smoothly and the personal touch was appreciated.

I liked the communication as there where no questions unanswered , so it meant there was less stress and access was easy. I also liked that there was parking. Great breakfast and Location

light was poor when getting ready for a women. They did have a Hand mirror (thank god) which I used inside the bathroom which was a real help, otherwise I would have struggled. There is a brand called Simple Human (hand round mirror) that lights up (very good) that may help as I know. The parking they only have 3 slots we couldn't get in the spot they allocated us so a little bit of faff and inconvenience but sorted when the other gust moved their car out.

This beautiful, historic building is a hidden gem in the heart of the city. We were greeted on arrival and shown to our room. The room itself was cosy, clean and charming. We even had fresh brownies to enjoy next to our tea and coffee facilities. The home-cooked breakfasts are amazing too. We’ll be staying here again.

The room was a bit warm and we were unable to open a window, but the fan in the room did provide air circulation.

The staff were lovely and it is in a great location! Breakfast was delicious especially the homemade granola, we were excited to have that the following day. Great portions. Out of the way but walkable into the centre. Lovely coffee shops and bakers down the road. Everything was v clean and it was a nice touch to have the room touched up a little whilst were out for the day.

The room was a little small as was the bathroom but it did have everything we needed. Maybe just a little pricey for that size.

Amazing room, comfy bed, incredible bath, very clean. Perfect breakfast.

For the price, not enough coffee, milk etc. Would also expect a fridge for the price with some complimentary bottled water etc. rather than room temperature milk and tap water. TV didn't work so was told to buy batteries for the remote but still had issues. Although the staff are very friendly, there is a certain detachment as nobody is on site to help queries etc.

Unique place to stay. Superb location. Little extras to n the room like cake and quality toiletries. Very comfortable beds. Warm welcome and excellent service. Breakfast best I’ve had in ages.

Not a deal breaker for me (after all it’s an old and historic property) but worth mentioning. Water pressure seems low. So if you like high pressure rainforest type showers you will be disappointed. If your room is in 38B you don’t usually get to eat breakfast in the very quaint breakfast room (continental instead). Fortunately, as they were not too busy, we were offered full breakfast instead of continental. Breakfast is part of 38 St Giles unique offer and not to be missed - I think this should be standard for all rooms. Otherwise there is little to fault.

All communication was prompt and very clear from directions to places to eat. The welcome from Ellie on greeting us and Danni at breakfast ensured everything we needed was very clear and met our needs. This place is in a great location with only a 5min walk to everything you need to start a break in Norwich.

Nothing as met our expectations. Shame it was just one night!