Loved the location: central but a really nice quiet part of Sheffield, attatched to the Winter gardens. Lots of lovely retaurants and cafe's nearby, including the Crucible and O2. Friendly and efficiant staff at every point of contact. View over the Peace gardens was nice, big comfy bed, spotlessly clean room and lovely upgrade was appreciated!

Always a little disappointed in the 'canteen' style help yourself breakfast at big hotels. We were welcomed in and shown to a table which was good but lots of to-ing and fro-ing to the stations doesn't seem to fit the 4 star category experience.

Excellent location and facilities. Has a lovely swimming pool and leisure facilities and liked the size of the bedrooms and great to have a small fridge. Breakfast was plentiful with lots of options.

Pillows too hard on the beds Refreshment tray in bedroom wasn’t always replenished Bottled water arrived in the fridge on the last day and not the other two days. Doors are left open to the outside when sat in the bar area of the evening and not nice when the room is filled with weed when people are smoking it directly outside the door. This shouldn’t be allowed. Even saw someone vaping inside sat at a table.

Clean, bathroom was well fitted with a good shower. Room size was bigger than I needed. Decent number of plugs.

The pillows were all very hard. As an osteopath I may be fussier than most but 2 hard pillows did not offer the right support. It would be nice to have one hard and one soft. The check in i was waiting at the desk for a long time and there was person checking someone in and another looking at the screen. Then someone who was staying walked over to him and started requesting whatever they needed and he seemed to be oblivious to the fact that I was waiting to check in. I had probably been there 7 mins and he did not acknowledge me at all. Then one the other guy was done checking the other person in he was polite but everything felt incredibly scripted. Breakfast also was a little on the pricey side.

THE ROOM WAS VERY GOOD THE SIZE OF THE ROOM THE BED WAS REALLY COMFORTABLE , THE BATHROOM WAS EXCELLENT . THE LOCATION WAS JUST RIGHT HAS WE WERE GOING TO THE CITY HALL TO A CONCERT AND IT WAS NEAR TO SHOPS AND PLACES FOR A DRINK . WE THOUGHT THE BREAKFAST WAS VERY GOOD IN CHOICE AND QUALITY , AND GETTING REDUCED CAR PARKING WAS AN ADDED BONUS ,

WE WERE EARLY FOR BOOKING IN , AND WAS TOLD OUR ROOM WOUDN'T BE READY FOR ABOUT THIRTY FIVE MINUTES , SO WE DECIDED TO GET A COFFEE AND WAIT . THE COFFEE MACHINE WAS OUT OF ORDER , IN THE END WE DIDN,T GET INTO OUR ROOM TILL THREE TWENTY , WE HAD DINNER BEFORE WE WENT TO THE SHOW IN YOU RESTEURANT WHEN WE ORDERED THE MEALS WERE NOT AVAILABLE BOTH THE MEALS WE ENDED UP WITH WERE NOT UP TO SCRATCH BUT WE DID NOT SAY ANYTHING BECAUSE WE DON,T LIKE TO COMPLAIN . IT WOULD NOT STOP US FROM RETURNING TO THE HOTEL , BUT WE WOULD EAT OUT .

Fantastic value for money. Great location, size of the room and view was amazing. Very spacious, nice interior throughout and great variety of food and drinks on the menu at the hotel for breakfast and evening dining.

Required better service from the staff. We had to call from our room twice and once in-person at the reception to ask for a hairdryer and toilet role. The staff didn't prioritise our request after telling us someone would send it up right away. We didn't actually get these items until 24 hours later. The service at the bar was very poor. We waited over half an hour just for the staff to take our drinks order. This happened on both occasions we stopped for a drink and the staff weren't overly friendly or apologetic. There were only 3 other tables in at the time and although the staff did look busy working the whole time, no one made the effort to come over just to say there would be a wait.

Beautiful hotel we've stayed there for years to see the snooker

Thermostat in room 132 was broken spent 1st night very uncomfortably, Maria on reception did what she could but couldn't move our room as hotel was full . Moved the next afternoon but at over £200 per night i was not happy. Breakfast was very overcooked bacon was like cardboard and left on an open bain Marie to go harder. Every year the bar is the same inadequate staff who have no idea how to work a bar , 5 behind it at one point yet not a clean table to sit at and beer taps empty as no one could change a barrel. I am a 10yrs retired duty manager that worked in a Mercure hotel and this kind of thing would not have been tolerated . Staff need training !

Room very comfortable Friendly staff Very clean Excellent location Very reasonable price

No cocktails being served in bar Coffee machine in bar area cleaned & turned off b4 10.30pm Cooked Breakfast was cold

Location was excellent as we had not visited Sheffield before. The receptionist was very friendly and helpful. The reception area was very open and airy Room met expectation and bathroom was vg

Breakfast was disappointing and the area around the food tables was a bit crowded given the Covid situation. Cooked food was luke warm and fruit salads etc didn’t live up to expectation.

FIRST I MOST SAY THE CUSTOMER SERVICE I RECEIVED FROM ROBIN WHEN WE WALK TRUE THAT DOOR WAS VERY PROFESSIONAL HE REALLY TAKES PRIDE IN WHAT HE DOES AND MOST OF ALL YOU PUT CUSTOMERS FIRST I REALLY ENJOYED THE COMFORTABLE AND COSY ATMOSPHERE GREAT CENTRAL LOCATION IS EVERYTHING TO DIE FOR LARGE ROOM AND VERY COMFORTABLY BED VERY CLEAN PLACE THE STAFF WAS INCREDIBLY FRIENDLY EXCELLENT SERVICE THE MANAGER .GARIN DART ALWAY RESPONDED TO YOUR EMAIL AND KEEP YOU UPDATED. THE FACILITIES IN THE ROOM WAS VERY CLEAN I REALLY ENJOY MYSELF WOULD RECOMMEND THIS HOTEL ANY DAY THE HOTEL IS A FIVE STAR AND TO TOP IT OFF IN ONE WORD THE STAFF TREAT US LIKE CELEBRITY'S WOW 🌟 WANTED TO SAY A BIG THAT YOU TO ALL STAFF ,KITCHEN, BAR ,ROOM SERVICE, YOU REALLY LET MY HUSBAND BIRTHDAY SPECIAL. I HAVE BEEN GOING TO HOTEL EVERY YEAR. THIS ONE IS THE BEST 👌 EVERYTHING IS JUST EXCELLENT THE WAS VERY QUITE

THEY'RE NOTHING TO COMPLAIN ABOUT

Very good location, for our planned visit to the Crucible Theatre, to watch Miss Saigon. Friendly staff and nice appearance to the main reception and breakfast eating facilities.

Very expensive and not really worth it for the state of the rooms. Room next to lift and very thin walls, could hear other guests initially. The Spa has a fairly cold swimming pool and no jacuzzi and the Spa facilities are quite dated and need a full clean and refurbishment. Not as good as appears in the photos. Lockers can cause problems and need to climb stairs back to the spa reception on the top floor if they fail. No free parking on site and if you need to book into the Q Car park, ask the hotel for the code for a discount first (MHCS25), or you’ll have to go back, leave the car park and then drive back in if you want to get your 25% off.