Good choice of breakfast. I am vegan and there was a variety of non dairy milk available as well as some cereal, fruit and toast. Great location, lovely bar area and outside terrace. Clean and spacious room. Comfortable bed and great shower.

The window in our room was broken. No option of non dairy milk in the room to use with the tea/coffee. Hotel parking is expensive. We parked on the car park next to the hotel for less than half the price.

Fab place nice rooms our superior on the 5th floor had a view of the lake. The outdoor roof terrace at the bar was nice to enjoy drinks & relaxation out in the sun on deckchairs or seats. Great sunset too. Staff went above & beyond to see you had what you needed for a nice time away too. Will return for sure.

Parking £15 so leave your car outside their underground parking for £4.50 overnight seems safe to.

Location, breakfast food,Staff in general, they were very polite, They respected and greeted you every day. It is clean every day, They changed towels every day, arranged the bed, Vaccum, as should be, 10 for the staff

There were more, I can say it didn't deserve 4 stars, the window handle was missing in the room, so I couldn't open the window because there was a tape in its place, it doesn't have a mini fridge, rust on the bathroom handle, at the door yes it opened, 2 people had to push the door to open, The door was too tense, all this was in room number 230, Everything I said above And the vault no longer needs to advertise it if it's already locked and you can't use it These are little things that only hotel maintenance can do, so more work needs to be done on this department. I am sorry to say these things, but they are true. It's the little things that matter

The location was great! The staff were happy with multiple people coming to our room to help us get ready for the wedding.

We were expecting a bigger room than we actually got and pictures had us believe that the seating area and table were a separate area, instead of right by the beds. Also I left behind a bag of unopened ready made formula as we left in a rush as needed to get to my wedding. When I returned less than 24 hours, they had been found but immediately binned. I was really disappointed by this. If they couldn’t have kept them, surely it would be better to donate them to a food bank instead or try contact the guest that had checked out first?! The pillows used were feather ones which I’m allergic to and disrupted me getting to sleep.

There is a lovely spacious dining area and plenty of room to sit and relax.

Absolutely hated the black plastic beakers to drink hot drinks out of - they should be left for camping! I found the communal toilet doors to look like something from a council set up so that was quite disappointing if you are looking from an aesthetic point of view. The bedroom was very clean however, we seemed to have inherited somebody else’s long hair which was all over the floor in the bathroom alongside other shorter hair. The Liverpudlian receptionist in the morning had a very curt manner and really should not be working in hospitality perhaps a refresher course maybe appropriate. We went along to the bar at 22:48 as we’d been advised by the evening receptionist it closed at 23:00 so we were surprised to be shouted at by two people that they had indeed closed.

Having stayed here previously and enjoying our stay we returned for a short break as usual the staff were extremely friendly and helpful from front of house to house keeping. We love staying here as its clean modern and close to where we want to be.

The only thing that let the stay down was breakfast time. Having to book a time you would like to come you expect there to be enough food for everyone there unfortunately drinks were running low and breakfast even lower. With very little food to pick from as most dishes were either empty or had very little left having to ask waiting staff if there would be more brought out. When it did finally come out queues were long which again resulted in food running out. Which left us slightly disappointed with not much to pick from.

location and clean

I booked through booking.com had I booked direct I would not have charged £15 overnight car parking fee.

The hotel was tastefully furnished. It was clean. There was a calm relaxed atmosphere (after check in). Prices on the bar were not over inflated and the food was okay without being amazing. The staff were helpful - providing more tea and coffee on request. The expansive view over the lakefront / gardens was a lovely sight.

Rooms were ready at 3pm so when we arrived at 2:30pm there was a big queue of folk trying to check in, with only one staff member on the front desk. This made the immediate experience feel quite hectic. The room does not have a walk in shower (the pictures show one). It is a shower over bath so not ideal if you have physical / mobility issues.

We cannot thank the hotel reception ladies enough for our recent stay at the Waterfront hotel. After a long journey from Cornwall to visit our dying mum in Southport General, we were badly let down by our Airbnb booking. It was below freezing temperatures and we decided to see if there was any availability at the Waterfront Hotel, we had stayed before and had an excellent stay. The ladies on the front were so sympathetic and helped us out enormously, with charging our phones so we could keep in touch with the hospital, extending our stay and upgrading our room, they were just so very lovely, we felt like we were really looked after by them, a huge Thank You!

The hospitality staff at the bar and during breakfast were sadly, not so good! On all occasions we had to ask at least twice for our coffee in the morning and then when it turned up it was either so weak it looked like tea or so strong you could stand your spoon in it. They also don't seem to have much social awareness, remembering who ordered things or just general chit chat. In the morning they look like they are dressed in whatever they could find, for such a stylish hotel I would suggest a uniform of some kind especially as its regularly used as a wedding venue.

The location is just right. The breakfast was also good

The room had an issue with the air con. The staff tried to repair it but we're able only to fix it temporarily. Also only limited pillows on arrival we asked for more and staff brought extra to the room. The first morning breakfast was a bit chaotic. We had booked a 9.am slot but had to wait for a table. A second room was standing empty. Next day the second room was in use. I appreciate it's peak season however couples were sitting on tables for 4 or 6 and families of 4 were unable to find a table.