Beautiful in every way, with very attentive staff. Comfy bed, lovely view and very nice extras in the room. Gorgeous well equipped spa, however, the water could have been warmer in the hydro pool and the spa bar had ran out of most drinks. Deep tissue massage was amazing.

There is nothing not to like, it’s just a beautiful place. However, adding a 10% service charge onto our food and drink is absolutely fine for us but this hotel added 10% onto everything including your actual hotel booking, which I have never experienced at a hotel before, and it is simply not OK. That’s not a service in itself and should not be the case. It was discretionary and we did remove it, but it’s uncomfortable to be put in that position in the first place, which I guess is why they do it as most people either won’t notice or won’t want to ask for it to be removed.

Lovely hotel - very relaxed - lovely staff - super spa nice room GORGEOUS grounds excellent tasting menu thoroughly enjoyed

Zip and link bed dipped in the middle so as a solo traveller who likes to spread out I could only sleep on the sides - comfortable other than that. Wasn’t happy with being woken at 7.30 by maintenance of a water feature outside my bedroom - I appreciate upkeep of a property like this is ongoing however it was not time appropriate also given how much we spent for a relaxing couple of days - wasn’t happy to be getting up that early (different if I was at home working)

Staff in all areas were excellent, they went the extra mile to ensure you had a good stay. Room was large, spacious and well decorated. Food was well prepared and served on time with a smile. The pool and aqua sauna were a pleasure to use.

Not so obvious that reception can be found for unloading cases through a large automated door. Some items were unnecessarily expensive. Wine may well have been excellent, but a few less expensive bottles would be welcome. The charging fee for electric vehicles could have cheaper for overnight charging. The discretionary 10% add on to the bill should be made clearer at the time of booking.

We enjoyed our stay very much. We have stayed 5 times before and will return again. Service in the Bar was very slow in spite of the face that there was hardly anyone there !!. We stayed on a Tuesday night. In the end we trapped up to the bar to place our order (as we were at risk of missing our table slot for dinner if we wanted a pre dinner drink in the bar) as opposed to waiting for table service. We ate this time in Greys. The Menu was a bit limited. The Spatchcock Chicken was a little disappointing. But overall the meal was good. The wine list was a little pricey. We have thoroughly enjoyed the Michelin tasing menu in the past. Service was VERY slow at breakfast which was a little frustrating as we had made the effort to get up EXTRA early as we were on a tight schedule and had allowed PLENTY of time. We gave our order and nothing arrived - the waitress then came up to us and re confirmed our order - it seemed our order had NOT been processed : ( - however we did have a lovely stay - the hotel has lovely facilities - fortunately all the above has not put us off - the room is very comfortable and we will definitely be back. We still love Whatley Manor :)

quicker service at the bar and at breakfast and maybe a slightly larger menu in Greys.

The staff were amazing and so well trained. Hats off to whomever trains the staff. Best customer care we’ve had anywhere in the U.K. So attentive and welcoming. This is also true for waiting staff at The Dining Room. The facilities were lovely and the grounds are stunning. Hoping to be back soon!

Stairs carpet will soon need repair or replacement but that’s nothing really.

Beautiful Manor House and gardens

Small issue concerning storage of housekeeping items left in plain sight spoilt the walk to our beautiful bedroom. Would have been better to use a cupboard and keep the otherwise perfectly decorated home totally tidy

The room (21) is/was terrific. So was the spa. Breakfast was generous with very attentive service with an attractive naiveté.

The quality of the dinner was fine in Grey's, but the service was patchy. We received our wine order before the cocktail/ kir order. We sat down at just after 19.30 and the bread arrived at about 19.55 with the wine arriving some 10 minutes later - we placed our food order at about 19.45 and the first course arrived at about 20.15. After that all was well and the staff were charming but maybe not quite 'table alert' at all times. In their defence the neighbouring table was hard work for them with a family choosing to bring their domestic issues into a semi-public arena. It was entertaining in a Gogglebox way but also quite offensive. Tough for the staff (24.07.22).

Love the building, love the location.

The tension in the bar between staff and managers was awful. 2 of the lady managers spoke to staff like they were shit on their shoes in front of us. Really unprofessional in our opinion. We were keen to leave the bar area

Free room upgrade for birthday which was an amazing suprise! Staff were amazing, building and ground beautiful. Restaurant and food was amazing! Spa was wonderful

Blinds opened themselves at 7.30am, maybe a programming issue on the lighting control system? Appart from that, perfect

The room overlooking excellent gardens was great, we visited the gardens that when down to the river Avon and very natural. The breakfast was really good with individually prepared buffet selections and a great selection of a quality hot breakfast. The spa was one of the best we have attended.

Nothing not liked, everything either met or exceeded expectations.