Lovely fabulous location amazing views from room with balcony although balcony didn't lock but felt safe good facilities staff excellent very friendly good parking options amd great location

Lovely only thing that was on downside was breakfast advertised at £15 I got charged £18 and it really wasn't worth it at all overcooked bacon and sausage snotty eggs and pastures a bit stale but a good selection and fruit and cereal available

We've been coming here for 20 years. It has gone downhill a bit but still great.

Undercooked bacon and sausages at breakfast and no fried eggs. Inedible fried bread harder than pork scratchings. Taking six attempts to get the car park barrier to let you out is annoying.

The room was excellent , large and clean. The breakfast was very good with an excellent choice of food. Some of the staff in particular the bar staff were unhelpful and quite rude which was disappointing. The hotel itself is beautiful with stunning views.

the hotel and location was amazing.

The petite lady who greeted us every morning For breakfast, on the very first morning, as she was talking us through where the different foods where, thought it was ok to slowly stare me and my partner up and down, from our shoes to our heads, one at a time, whilst standing a foot away from us. It was so blatant. We felt very uncomfortable around her and have never experienced this kind of rudeness in any hotels in our years of travelling. I don’t like to single anybody out, but when we’ve paid a lot of money to stay somewhere rudeness from staff for no reason, is unacceptable. This put a little taint on our trip and unfortunately we won’t be returning to this beautiful hotel.

You have to ignore the appallingly ugly 1960s makeover of the exterior, and the unwelcoming approach road that makes you think you've accidentally turned into the loading bay of an out-of-town supermarket - because inside, the Imperial is magnificent! From the stained-glass dome in the lobby to the palatial lounge, the hotel is a fine example of Victorian splendour. The decor everywhere is beautifully maintained, and the views across Torbay from the bar and dining room are superb. Our room was spacious and comfortable - for some reason many hotel rooms only have one comfortable chair between two guests, but here the room was well furnished. Although not booked as a room with a sea view, we were in fact on a corner of the building so had an excellent view from the window on the end wall. The staff without exception were helpful, friendly and welcoming. The choice at breakfast was excellent. I was initially going to mark breakfast down because no Marmite seemed to be available (my personal measure of a good hotel!), but on asking for it Marmite was duly supplied. We did not try the spa or the swimming pool. Being just out of season the pool was closed for repairs, and in any case it was too cold to swim at this time of year. The location on the headland is fantastic, with the aforementioned views over the bay, and only 10 minutes walk to the harbour and the town. (The walk back up the hill after a night in the town could be a bit taxing for the less mobile, however.)

Dinner in the restaurant in the evening was good, but over-priced for what we had. The food served in the lounge bar might have been better value, but lacked the atmosphere of the dining room for a special occasion. £10 a night to park in the car-park seemed a bit stiff on top of what we paid for the room. It was a bit disappointing we couldn't use the balcony of our room. The TV reception seemed very poor - we couldn't get ITV or Channel 5.

Clean room, big comfortable bed, amazing view's across Torbay

Shower over the bath, in this modern day a walk in shower should be the norm, no USB socket in the room for charging our phones

Phenomenal views from our room and the breakfast room. The staff were very polite and helpful and the location (8 mins from the harbour) was ideal, as you're close to restaurants, but the hotel itself was in a quiet and picturesque spot. The outside pool and terrace was also great. Breakfast was £15 per adult and delicious - with full English and extensive continental. There's so many lovely parts of this hotel: we loved staying here and hope to come back.

No mini fridge. The decor of the rooms was perhaps a bit dated, however it did create a bit of 90s charm that we found rather endearing. No plugs by the bed.

Everything, really. We visit Torquay at least twice a year as we have family here and this was the first time we'd stayed at the Imperial. The building i's a mixture of modern and traditional. I don't like hotels that are too modern so I loved this place. Our room was lovely and had a bath as well as a shower and a balcony with a fantastic view. The bed was aldo very comfy. The bars and restaurant areas are spacious and beautifully kept (you have a fabulous view of the bay) and the breakfast is delicious. The staff are friendly, efficient and helpful. I also think that the room rates are very reasonable considering that this is one of the more upmarket hotels in Torquay. I will definitely go back.

Minor niggles: No plug sockets next to the bed and my husband thought the gym and steam room were a bit pokey.

The rooms were spacious; even the non sea view rooms were lovely. The staff were kind and attentive. The location was superb. The food was delicious (dinner / breakfast). I returned for a second visit; and Sandra was particularly gracious when booking my return visit via phone. It felt like I was being welcomed home before I even set foot on the property. I highly recommend the Imperial in Torquay.

We stay here most of the time we come to Torquay and probably still will, but this time was where we started to pick fault, mostly the room, wasn't very clean. The bed was apparently a double but it certainly didn't feel like it. Not like it has done in the past. We paid extra this time hoping we would get a nice room like we have in previous visits but it was actually the worst one yet. The views over the sea are amazing and despite all , I will definitely stay here again. The staff are friendly, breakfast is nice, we always enjoy the spa and the everywhere else was clean, our room may of just been missed and we were just unlucky.