It’s location, Pricing, it’s amenities, the politeness of the staff and their helpfulness to accommodate and attentiveness to customers needs as well as their understanding of hotel policies and customer service and concerns, the kitchen staff was on POINT, the food was DELICIOUS and set up perfectly even for a person like me who is legally blind and recovering from strokes I was easily able to navigate the room the food service area and seating area with no problems and were ready to help if I had any questions or concerns and I really appreciate that, I felt right at home and again the Breakfast food was excellent and I will say I heard a few other people asking for Waffles that were sugar fee or low sugar added and fruit but for me I was satisfied this was our first ever trip to Gulf Shores and my Wife Loretta loved it the hotel and the beach we had a wonderful time staying there We will stay again

I lord it

The staff were very good at their jobs. The food (breakfast) was great! The building clean and stylish.

The fact that the young lady that was checking me in said it was a 25 dollar incidental fee, and the other one said no it's 75 dollars. She did explain that it would be refunded, if the room was left in good condition. I could not see anything in the room that needed a deposit! My complaint is that the incidental fee is too much.

Clean!!

I asked for fresh towels at the front desk and she gave me some raggedy old towels, they were so thin you could almost see through them. I didn’t complain because we were just getting in from my daughters wedding but that was the ONLY thing that I didn’t like.

I liked the omelet and sausage. I enjoyed the coffee and blueberry muffin.

I was expecting to pay$153.00 and was charged $172.00 when I arrived at the property. I felt both charges were pricey for off season Sunday night in a property overlooking the interstate. I knew it would be clean and comfortable though.

The breakfast was good and the hotel was in a good location. The price was reasonable and the hotel was very clean. The staff was very nice and helpful. I would stay there again as well as recommend it to family and friends.

No complaints in this area.

The staff were exceptionally friendly and welcoming. The lobby and breakfast area were immaculately clean. They made great efforts to keep it that way. Breakfast was good Southern fare and filled us up nicely. Not being tourists (visiting our first grandchild) we spent a fair bit of time in the room and were very comfortable. We'd love to stay again in the future.

Nothing. It was very nearly perfect.

Everything was very clean from the moment we walked in the door until check out. The rooms were spacious and comfortable. Amenities were excellent. The staff was extremely friendly and courteous. We will be back!

Nothing

Good service. Good breakfast. Very convenient for what we needed. Our second time staying here and will do it again.

Nothing not to like. Very clean room.

everything. Hampton inn is my favorite!!!!this was an exceptional location! the best part was exceptional staff! I will stay again on my way back!!!

not a thing

I loved the way we were welcomed by the staff & assured that if we experienced any problem with the accomodations, we should not hesitate to seek out a member of the staff to have it resolved.

I did not like that only one chair is provided. However, the staff kindly permitted us to borrow one from the meeting room.