New and very good room amenities

Location is good but lot of construction around and may be some renovations can be done to outside. Also employees need more training on booking.com orders. Had to go to front desk couple of times to clarify I already paid for the room. Booking uses their own card to pay and they errr not able to charge. After 2-3 visits downstairs and phone call it was resolved. This could have been easily avoided for my experience and I could have made 10.

Breakfast was great - wide variety available every day. The pool was really nice although the pool "deck" is not very wide around the pool. Very comfortable and clean room.

The exhaust fan in my room did not work, but was not really an issue during my stay. While the bed itself was comfortable, the pillows were too feathery and even with all of them stacked up, I still ended up with my head flat in the middle of them. For what I paid for my stay, the hotel should have a better selection of pillows available on the bed. I believe I did request no feather pillows, but apparently there was no choice. I had to go buy a firm pillow at Walmart (and then left it with the family member I was visiting).

I loved the view and the room

I was charged on booking and as well as the property- double charged. I contacted your location that said I would have to wait 7 days to call back even though both charges are no longer in a pending status and posted. if I do not have my refund from your company or booking.com once those 7 days arrive I will be filing a complaint with the BBB. This was an unexpected expense as is because our power was knocked out for 2 days because of a storm and we had no where else to go. if you are going to have a third party collect your charges then the communication should be better between companies.

Everything was clean, the breakfast was good and the staff was really friendly.

The only thing that wasn't perfect was the bed pillows were kind of flat. Other than that, everything was perfect.

We didn't eat breakfast

It was noisy at times when we were trying to sleep; kids running in the halls and loud talking in adjacent rooms. No fault of the establishment, but we did feel the walls must been thin.

Staff was awesome. Very Accommodating!!!!! Made sure we had everything we needed. Always spoke when we passed them in the lobby!!!!!!! Hotel is close to restaurants and shopping!!!!!

Brilliant for stopping before Phoenix and excellent, purpose- designed facilities for a family stay. Loved that it had a washing machine and little kitchen - will definitely book again for family travel.

Breakfast was good, I would've liked a bit more variation from day to day. We stayed there 7 days. Staff was very nice and helpful

I reserved room 320 on line, my room was already paid when we got there at 11pm. We were reassigned to room 120 on the main floor where everybody else had dogs.

It was a wonderful stay! Everything was very clean and updated and that staff was wonderful!

Nothing!! It was all wonderful!

Great service from the very beginning! Great room! Huge! Close to many things. Would definitely stay here again