The staff was extremely friendly and helpful. This included the front desk and housekeeping staff. The breakfast offering was also very good and offered a lot of choices. The hotel was very quiet which we really appreciated.

We stayed in a room with two queen beds which left little room to maneuver in the room. The desk chair was crammed into one corner of the room and an additional chair was crammed into the opposite side of the room. We had the chance to look inside a room with only one king and that room provided a nice sitting area. In hind site, that would have been a better choice. We were gone most of every day so it wasn't a huge issue but had we planned to spend time in our room, it would have been a problem. Also the refrigerator was too large for the space and the door in front of it would not completely shut which made the walking path that much tighter.

Welcoming staff/lady at front desk. Room was clean and had microwave/fridge/coffee maker/nice desk area/ comfy beds/shampoo conditioner & shower gel in shower/close to gas, shopping, restaurants! We were very pleased as we had just driven from New Mexico and wanted to just get a clean room to relax. The staff and hotel amenities are wonderful!

The conditioner pump in shower didn’t work

We stayed for two nights. Once when driving from Las Vegas to Los Angeles and again on the return drive home. There is a lot of competition in the area but the HolInnExprs delivers the best overall quality and value when compared with the others, And most importantly the bathroom linens and the beds offered at Holiday Inn Express are superior. We stayed in room 108, outbound and 104 on the return. It seemed that 104 was a little more “used” than 108. The through the wall AC unit in 108 is quieter, and newer, than 104, but 104, at the end of the first floor, is more convenient to entry and exit from the parking area. The breakfast bar was, for the price, very good.

Some of the breakfast food portions are a little mean. The toaster used doesn’t work very well and a second would help relieve this bottleneck. Whether or not one agree’s with smokers habits, they do exist. It would be an improvement to provide shelter (shade) and seating in a designated smoking area.

Breakfast was fine except for the lack of oatmeal.

Was SHOCKED that a hotel in the desert would charge $4.50 per small bottle of water. That is NOT a comfort item, but a necessity.

As with every Holiday Inn Express it was clean, comfortable, with consisant no surprises

The free breakfast was just slightly not as complete as other Holiday Inn Express. My previous night in Nogales AZ had eggs, omlettes, sausage gravy, links & pattys. Not here

I liked the fact that the hotel was next door to the outlet mall. My granddaughter and I just walked over to shop. It was very convenient. The hotel was very quiet also, considering a very busy freeway is nearby.

The hot tub at the pool was cold. I would have enjoyed having a relaxing soak in a HOT hot tub. The pool area was clean and the pool was enjoyable.

Tiffany. She checked us in. Very very friendly. We was tired from traveling and she was a welcome oasis.

No pancakes!! Machine was broken.

Comfortable, expansive room with good climate control, convenient to local restaurants, plus fitness center. Room at rear of hotel was convenient for carrying gear from 3-week vacation in and out.

Everything, especially Toni at the front desk. She was awesome and very professional and personable.

Nothing.

Food was hot and plenty of options

Need to either upgrade the toaster, with multiple guests trying to make toast, the line was 5 deep