Location great. Freeway handy.

Front Desk personnel needs work. We were there 3 nights and even after I went to the Front Desk to ask why the trash, hadn't been picked up when we returned to our room the first day, I was told "if you want the trash emptied, leave it in the hallway!" (We emptied our trash daily in the laundry room.) By day 3, there was no toilet paper left, I chased down the maid for a spare bar of soap. When we checked out, and mentioned the lack of any maid service and then was informed that we should have requested a "light touch" service! Would have been nice if that had been mentioned at check in not when checking out.

The property was quiet. The staff was friendly. They weren't overwhelmingly staffed which was nice. We didn't have any needs while there so I can't comment on that. It's off the freeway (across the I-5 from all the Hilton's) but you don't hear any of the noise. Had never stayed at a Sonesta so I wasn't sure what to expect. It's kind of a cross between a mid grade Hilton and a Hampton Inn (minus the free morning grab and go breakfast bag). The gym had about 4 machines that were nice (elliptical, stair, treadmill) all with TVs. It was clean. Good fresh water to refill.

They said the pool was open, weather permitting . When the weather was nice, the pool was still closed. Couldn't even get in to the hot tub. They charge 10/night for parking and honestly I have no idea why. In any hotel I've stayed in that's like this where it's not in the heart of something (i.e., disneyland), and off a freeway is NEVER charged. Also, behind the hotel is a sketch place to park. There's a dumpster from the neighboring business bldg, and you can tell homeless may visit there from time to time. I parked on the side and felt safe. The location was a little further away from the spectrum that I expected but a nice 15 minute jaunt into Laguna - so that was good.

Room was very nice, an excellent value for the area, and an excellent location for what we did in Oc.

Check in is at 4pm. The end. Even if you click "check in time 3 to 4. Nope. Get lost and dont come back til after 4. Clearly the staff is daily harassed about this, resulting in at best, indifferent attitudes. But the place itself is worth it.

This is small stuff yet perhaps a few drinking glasses in the room next time. Yet our stay was terrific! The room and bathroom were very clean, nicely arranged and tidied up, the bed linen crisply laundered and the bed beautifully made! We will stay here again. Housekeeping did a lovely job! A kind hostess greeted us at the front desk to check us in too.

The bed is more comfortable than mine at home. The showerhead was wonderful.

Not enough staff in the lobby at 7 am. Registration and the coffee bar shared one person. But, the coffee was as great as Starbucks and very friendly service.

Staff is very friendly and accommodating Willing to work with our needs Pool/jacuzzi Beds are comfortable Linens clean Nice breakfast/lobby area

Carpeting stained not vacuumed in common areas Carpet feels sticky in room

Spacious clean room with very comfortable bed, jacuzzi open til 11pm, microwave to use in lobby, free parking

Hotel right next to freeway so I asked for a room away from freeway didn't get one that was quiet, still freeway noise all thru the night so I wore earplugs.

Loved the two room suite and the price. They really focused on sanitation.

I hated that the showers temp was locked in and I wasn’t able to make it as hot as I like it.

The room was very comfortable. There was plenty of space and the mini frig was a very nice perk.

The bathroom was not properly stocked and the bedroom AC did not work. Made for an uncomfortable night.

Everything was good about the hotel and room. It was a very pleasant stay.

My feeling was that the hallway carpet could do with replacing. It did nothing to help with the ambiance of the hotel.