Fantastic location - right next door to the convention center! And easy to walk to the Gaslamp Quarter. Room had issues initially with the air conditioner, but maintenance came in immediately to change filter - great service. The text/chat feature was excellent - very responsive to everything. Room was clean, beds very comfortable. We had a bay view room - fantastic!

Initially the air conditioner was not cooling well - but maintenance came in and got it working properly. The extra fees were very high, and were not explained to us well. But during SDCC, I expected high rates.

All staff interactions were pleasant and professional. Amenities, dining by the water and bar were great. The decor and design of the hotel is inviting, the room was nice. Can’t beat the location especially if you plan to visit Petco Park or Gas Lamp Dist. Literally across the street with a skywalk over Harbor Dr., <10min walk to the park gate. Recommend valet if you drive to hotel.

It was a little pricey including valet. However it is a Hilton and they do offer daily resort credit, you can’t ask for a better location to the park. It was peak tourist and MLB season. You get what you pay for, definitely worth it for the convenience and overall experience.

The on-site facilities were very nice and was walking distance to many areas in the city. The close proximity to the water and the Gaslamp area were why we picked the hotel and it did not disappoint. We enjoyed sitting in the bar and pool area.

The ONLY issue we had was when leaving the parking garage. We paid over $40 in parking at the hotel in order to come and go as many times as we wished. We had no problem entering with our room key, but when we left, we had to wait for a remote attendant to let is out. It wasn't only us. We saw other people with the same problem. You would have to leave ten minutes earlier, just tp wait to be left out.

We loved the location and the staff and free bikes. Everyone was so kind & helpful.

That I had to pay for parking, really? And one of the valet guys out front was entertaining himself by watching the customers walk in through the doors. A dog pooped, he did not clean it and there was a broom and a dustpan right there. No, he was watching to see if anyone would step in it. Didn't even warn us.

The view

The beds were not very comfortable. I believe it’s time to update the mattress. For the price, you should not wake up with a backache or have a hard time getting comfortable. Also one of the pillows had stains. Linen needs to be inspected and discarded if stains cannot be removed.

Had to call and ask for shampoo. No cups or glasses in the room. They didn’t clean the room. You have to make reservations to use the pool. I have stayed here before and was treating my Mom this time. 3 times the price and not nearly the quality as before. I still like the hotel but, this trip lacked. When you reserve for just over $200 a night but they add on so many fees and it ends up over $300- seriously? What is a “destination fee?” Just put them in the price to begin with!

See above.

The location was right on the Bay. The restaurant had the most delicious food and the customer service was excellent both in the restaurant and in the hotel, gift shop, snack shop and at the pool / bar.

Being handicapped, I should have requested a room closer to the elevators and the ice machine. But I didn't think about it. This was my fault, but luckily I brought my walker.

clean and nice.

The restaurant at the hotel, Hudson and Nash, was terrible. For drinks- Old fashioned and the Skinny Dip were too sweet and syrupy. Appetizer- Artichoke Spinach dip was okay. Main Course- Salmon and Jardari chicken came either unflavored or with burnt potatoes and mushy olives. Dessert- apple crumble. Oats I’m top were undercooked and apples were watery. Overall, the food was so disappointing.

The room was very comfortable, and the view was amazing from the 14th floor. The hotel was perfectly placed for attending the conference at the convention center. There were also a bunch of restaurants around to try.

The only thing I would have changed was that I wished the pool went deeper.

Everything. Also we loved that you hosted the 9-11 Memorial Stair Climb! We had no idea but we’re pleasantly surprised.

We still aren’t a fan of the resort fees, we rarely if ever use the “amenities”. But we only come for a special event, and we do love the location so we come anyway.