The room reminded us of nice European hotels. It included a shuttle to the airport and was close to a nice restaurant. We left on the 5:00 am shuttle. They had fruit and granola bars out for us. Access to coffee was 24 hours.

The only suggestion I have information at the desk about how long it takes to get to Union Station and the Bustang. One person had experience with the train and could effectively help us. The other person was unfamiliar with it and we would have missed our ride if we followed his suggestion.

It was very clean. Ample towels and bathroom necessities available. The hot water available for tea and coffee bar area open 24 hrs. was wonderful! Didnt use the pool or excercise room but checked them out both were clean and inviting.

Room had a dorm feeling but modern and very clean. Bed was a bit soft but comfortable. Pillows were flat. Called twice to get another pillow with a 3 hr time frame. No one brought one up. Finally went down to front desk to ask in person. She was really nice and apologized. Two flights were canceled and she was busy. Breakfast was good. But my husband who doesn't eat eggs or oatmeal not so much. Had to get breakfast elsewhere. A waffle maker and a hot chocolate would be nice added options.

We are so very appreciative for the kindness given us at Avid hotel. it was a long horrendous travel day followed by us missing one of our flights. On top of everything, Southwest didn’t give us a hotel voucher. the front desk woman at Avis was an angel in disguise. she smiled, showed kindness and gave us a little break, and it really meant a lot late at night after a rough day. the room was clean and service amazing! We will definitely look to stay at Avid again and recommend them to all our friends.

nothing…everything was great

The location was convenient by free airport shuttle, restaurants were within walking distance, the staff were nice and the room was bright.

The shuttle didn’t show at airport but a neighboring hotel shuttle rescued us! The morning departure shuttle worked out though! A few electrical outlets didn’t work and we couldn’t turn on tv with the remote (maybe just dead batteries?)... but tv screen lit up with Samsung logo a couple different times in the night… 😳

We booked a double Queen bed room and it was very spacious. Our stay was only overnight due to an early flight out. The room was modern and extremely clean, which was exactly what we wanted. The staff was very friendly. We didn't get the chance to have breakfast, but the coffee bar is open 24/7 with fresh ground coffee beans which was very good. I'm definitely going to look for Avid Hotels in the future.

I was immediately struck by the clean look of the lobby. Upon getting my keycards, I was again struck by the room. Clean and simple, nice bathroom, plenty of places to hang things, enough areas for both of us to set our suitcase. The television had both live as well as streaming capacity (cast from my phone).

The power to the room required me to insert a keycard (and remove maybe? We just left our second keycard in the slot since we were only there overnight). What about the refrigerator? If we removed the keycard, would power be cut to it?

Really good breakfast options at convenient, well-stocked, self-serve location. Easy to get coffee or tea and water (sparkling or still) at any hour. The extreme sparse design worked well to reassure us that the place was easy to clean and kept very clean. The bed was very comfortable.

The room could have had one more chair so that both members of a couple could sit down instead of perching on the bed. The room didn't have any cups (for brushing teeth? drinking a juice we purchased?), so we had to go to the lobby to take a couple of coffee cups.

Clean, convenient, quiet, good breakfast.The disability room was easy for us to get around in.

On checking my credit card statement a few days after leaving the hotel, I noticed that we had an extra charge of $50 from Avid on our statement. We did not purchase any extras and would like that charge removed. We are returning to the hotel on 4/19 and don’t want the same thing to occur.

The property was clean and comfortable and decently located. The airport shuttle was great and the bus employee was outstanding, and very accommodating to everyone trying to get on the bus!

The hotel desk staff however acted like they were annoyed that we were checking in and it was not busy. They were to very preoccupied(not work related) and aloof.

great design/cleanliness - very friendly and helpful staff, conveniently located and very helpful with shuttle service to return rental car and get to airport for early flight. Super comfortable bed! I actually wanted to ask what mattress you guys use! Nice hot shower!

the tv and wifi - had issues. Hotel fixed wi-fi with resetting their router, but the TV kept kicking us out while watching a show and into the guide - also the guide/etc was not set to current time and was very confusing and not user friendly at all.