I loved the staff. They were all friendly and accommodating, and it all felt genuine. The feel of the entire hotel was relaxed, well-tended and comfortable. Although we didn't end up using it, the shuttle was a nice bonus. We enjoyed the breakfast as well.

I have only two small complaints. I wish the shuttle went a little later than 6pm. Also, the TV was difficult (not intuitive) to control with the remote, and it was slow to respond. One other little thing, when I asked for an 11:30 am checkout, staff at check-in said it would be OK, but the woman at check out initially said no. When I said we'd been told it was OK at check in, she relented and let us stay until 11:30. Because it was just a half hour at issue, and because of the elevated status of this hotel, I thought it was made too big an issue. You want customers leaving with the best feeling about your facility.

Breakfast was good both days that we were there. The person who drove the golf cart to take us and pick us up from the beach was very accommodating. His name was Eddie. He helped us take the chairs to the beach and when it came time to return he picked them up and took them back. He was extremely helpful and patient He helped me to get on and off the cart by having a step stool and assisted me with getting on and off of the cart. All of staff I met greeted me kindly . All in all it was an very good visit and I will return.

Nothing

This is a wonderful hotel. A lovely spacious room. Goos air con, kept the room cool but not too loud. There was a fridge in the room. Spacious bathroom and shower. It was a nice touch having a washing line in the shower. perfect for drying swimwear are the beach or pool. There were lots of comfortable seating areas around the hotel. Staff were friendly and helpful. The breakfast was good, there was a nice selection of food. the restaurant was busy every night. Definitely worth booking, the food was very tasty. Lots of nice touches like the turn down service and a wee chocolate. Cookies at 8pm every night. The shuttle to the beach was very handy, a long with access to beach chairs and towels. Easy access to ice and a water station to fill up water bottles. There was a laundry room, it was easy to use. I honestly feel the hotel had everything we needed.

The swimming pool is small. Big enough for a dip to cool you down. the seating area around the pool was lovely.

I've stayed here a few times and the highlight has always been the staff and the awesome breakfast! This was the first time I also was able to take advantage of the beach shuttle. Eddie is the BEST and I loved the ease of jumping on the mini-shuttle when I was ready to go to the beach and calling when I was ready to get picked up. Bonus that beach towels and chairs are included!

No red wine at the cheese and wine happy hour. No fans available for the rooms.

The hotel is amazing, it’s as beautiful as it shows in the pictures, warm staff and the rooms are gorgeous and cozy. They offer special amenities that make everything even more special. Would recommend it to anyone and would come back any time!

I got a bit upset that on the day of the trip the rate dropped to half of what I’d paid for, which was quite pricy (for my budget). Just my luck, I guess!

It was a great hotel to stay at for the location. There was a ferry to take you to and from the beach if you didn’t want to walk. We pretty much walked everywhere though and only took the ferry once. The hotel is fancier in person then by the pictures and everyone is friendly that works at the hotel.

The place could have been a little closer to the beach. If you are looking for beachfront or to park the car for the week you may want to find something closer. But there wasn’t really anything about the hotel we did not like, everything was exceptional.

The staff at this location are very pleasant and welcoming. The breakfast offers a great variety and we especially liked that you could get omelettes to your liking. Housekeeping does a phenominal job and Eddie driving us to the beach each day was fun. He was very engaging and helpful with the chairs.

We just wish the pool was a little larger.

This is a charming hotel in a great location. This is the second year in a row we've stayed here. The staff is so friendly!! The breakfast is great, too. The hotel also provides chairs, towels, and a ride to the beach, which is wonderful. Highly recommend.

it’s always a fav spot for us. it’s central to all the places we like to eat, bars we hang out at and shops we enjoy visiting. staff is very friendly and always are accommodating.

my only qualm was that I booked this trip for our very 1st wedding anniversary as a surprise for my husband. when I made the reservation, I made sure to tell them the reason for the visit. That evening, after our 1st night out, we came back to our room to find a card on our table addressed to “Mr. + Ms. Joubert”. yes, I know this was an easy mistake, but in such a LGBTQ+ friendly area, I’m surprised that they still assumed rather than double checking with me 1st. as minor of a hiccup as this was, I was still a little disappointed. we love this hotel. and will continue to visit for our anniversary, as our stay is always a great one, but I do hope in the future that they don’t assume the couple that is checking in is a heterosexual one.

Very clean and staff was great. My son really enjoyed the fresh cookies every night. The included breakfast buffet with fresh made to order omelettes was great. Very accommodating staff, front desk and shuttle service

Bit pricey but considering other places glad I chose to stay here. Parking a bit tight having a large truck but made it work