Brought 3 of my grandchildren (ages 22, 20 and 15) to stay in your resort. We stayed in a villa. It was all 1st rate and they had a fabulous time. They had never been anywhere like The Omni Plantation and they appreciated every moment. Staff, food and amenities were just wonderful. Thanks so much for everything!!

Resources for the handicapped and senior citizens were difficult to find. I found the elevator from the pool level to the lobby only by following another senior on the last day. I did not see any sign that pointed the way to get to it. There were a lot of ramps but not a lot of signs showing the best way to find the best way for the handicapped to get around. Other than that, it was perfect!!

The property was gorgeous. The resort had everything you could want or need, playgrounds for the kids were great, nature trails, beach access. I could go on and on it was wonderful! But the best thing was the staff they were amazing and kind and so helpful. The room we originally booked the air conditioner wasn’t working I called to see if they could fix and that wasn’t an option due to parts so they took us from our villa and upgraded us to an ocean front room in the hotel. They gave us complementary drinks and an appetizer in the hotel bar they were going to give us free breakfast but the conference we were there for was already providing it. We can’t wait to come back and stay here again. Thank you to all the staff from front desk to the bellman to the bartender and house keeping! I wish I could remember everyone’s names because you were all AMAZING!!! traveling with a 2yr old and 14 yr old could have been a disaster with no air day 1 and my 2yr old having an accident all over our bed at 10pm on day 2 . The staff made it amazing and relaxing thank you for being so caring and nice.

It was hard to navigate such an large property with the security gates most of which are electronic.

After upgrading to an oceanfront villa, experience much better. Access to beach, pool and restaurants was very good.

Disappointed in first villa. In a secluded area next to tennis courts. no easy beach access. difficult to get luggage into villa, no elevator & limited access from parking lot to villa. Oceanfront villa was a bit shabby, needed upgrading of furniture and more kitchen linens. We had to use our own!! Prices in restaurant were very high!

The property was absolutely beautiful! It was so quite and inviting. The staff was amazing and i hope to come back soon.

We stayed in the villas. We were in 2302. I honestly belive that the mattress was made before i was born. I'm 47. When was the last time you slept on a spring mattress and the springs were poking through. I think my ribs are bruised. The property was 1000%. The mattress.....I should have slept in the truck.

I liked that the Villa's actually were a lot larger and more accommodating than I had imagined. The Villa's mostly have their own pool but a shuttle will take you to the hotel to use the infinity pool and beach access and wildlife preserves are a major plus.

Your communication with the hotel was poor. They were not aware of the discounts offered towards meals for each night of stay. They had no record of my meal package, but it was on the email confirmation sent to me from booking.com

the villa and the beach

The breakfast buffet was great!

The room had several deficiencies (1) Iron board would not stay open(2) the iron cord would retract(3) the sliders were difficult to open (4) the closet door kept falling off (5) there was a ceiling access panel that look like it was about to fall.

The resort and amenities were amazing. The staff in all areas were great, from front desk to restaurant staff to housekeeping.

Our villa had major issues, but they staff was quick to help us and make us feel comfortable.

I stayed in the villas - no breakfast included

The property at the villas was not attended to. Someone vomited on the stairs in the main area that sat for 24+ hours before being cleaned. There was a storm one night and the amount of water in the common areas was excessive and also not attended to. Housekeeping used some kind of oily cleanser on the floors in the villa that was extremely slippery - we had to rehash the floors to get it off

Convenient. Lots of options for stores, food, shopping, and golf.

The villa didn’t have a microwave! Many things were focused on the hotel, ie: the only heated pool and hot tub. It is not an all inclusive resort so many fees added up quickly.