Miami is Great and this hotel is wonderful. All was as I expected or better. The staff cannot be better and all the services are at the best you can expect. Restaurants in Miami are wonderful, specially those offering Caribbean meals: Cuban, Mexican, Colombian...

Miami It is terrible expensive ! so be prepared to return like a miserable man back home when the trip ends. But what to do ? This is Miami, right ? enjoy it !

Love the overall decor and space. Room was great and really comfortable, some details need attention. Great to have the bicycles we used them twice to go all the way down South Beach. Great gym with a ton of equipment.

Restaurant prices are expensive, most staff really unqualified in restaurants. We did have one outstanding server in the restaurant. I can’t recall her name but short blond bleached hair with glasses (she was knowledgeable, always remembered our preferences and gave us some treats). Keep children in kids pool. kids pool always empty and all kids in main pool. Impossible to book spa time unless 3 days in advance.

Excellent hotel with gorgeous grounds, pools, beach area and communal areas. Very relaxed with the perfect level of attention from the pool/beach staff. Market kitchen great for breakfast and snacks. We barely left the hotel!

The bedrooms are nice but very simple and expensive for what they are, our cleaner also didn’t replenish the toiletries in the turn down…. But the outside area is really what you’re paying for. Matador restaurant was underwhelming for dinner with very slow service. Arroz chicken not as good as expected, skin didn’t taste fresh, as if it had been cooked in bad oil a few days prior.

Loved the room. Loved location and bike path. Room service was very quick most times. Friendly staff. Market was nice. Ali at concierge was very responsive and helpful. Ty bellman also great.

Beach service wasn't great..by afternoon, trash not picked up and tables scattered everywhere. We asked for water bottles and never received. Drink service was ok. Attendant announcing beach closing was rude..not willing to answer questions regarding signing for bill so we just left. First day at beach we were put next to a couple blasting music and swearing loudly on phone calls.

Room, location, beach, the cleaning, the staff in the lobby, the staff of the bar of the swimming pool.

The swimming pools were crowded and it was not place to seat does not matter the time of the day. It looks like people keep the towels in the seats looking to "own" the seat as long as they stay in the property. I think the staff could ask "to take the towel with you when you leave the seat or when you are leaving the swimming pool". It is very bad experience to see seats that are nor used but where you cannot seat.

All is nice. The level of AC is unacceptable! Its freezing in all common areas. Its not normal! And its such a waste of energy. Please regulate the AC on your premises. Its inhumane how cold it is in hallways. More space for eating breakfast outside as you need a sweater and socks to eat in the main dining room.

AC ! Staff can be more educated on simple hotel info ( for instance when is the check-out .. )

Location is perfect if you are seeking a beachfront property. The interior design is beautiful, minimalistic and serene with lots of white and light wood finishings combined with loads of greenery. There is a calming scent wherever you walk. The pool area is fantastic and the every food venue we ate was phenomenal.

There was no coffee machine in the room, and the cleaning service didn't replenish the toiletries (but when we called and asked for it, they were more than generous)

The property is exceptionally beautiful and the staff is very very courteous and very helpful. I would specifically like to mention Mr Remi Antoine, who helped us with our breakfast arrangements and more specifically during check out, he helped us get a Uber to the airport since we were finding it difficult to get it on time. he even paid for it. That's generosity and unbelievable service. I would also like to mention Mr Reo Davis, the concierge who came to our room when we sought help with our online food booking. when it was not getting done, he called for Indian food for us and paid for it too. I dint know people like Remi and Reo existed, till this happened. we are so grateful to both of them. Our trip was superb because of them. it was top claw service for us.

Nothing in fact. Everything was so perfect, very clean, neat and lovely

Attentive and extremely helpful staff, from check in to check out. The breakfast is great. Sit at the bar and be well treated by the tall barista. Or sit at a table and be served by Tatiana, she will have you laughing within seconds.

The no man's land between the bar and the restaurant needs looking into. At certain times of the day it is unattended by waiting staff on either side. We raised this and we had excellent response from the Beverage Manager.

The lobby is reflective of the rooms, beautiful and spacious. Staff were highly service oriented, so polished (exudes the sophistication that matches the feel of the hotel) very very warm to their clients. Had 2 pools so guests wouldn’t be tripping over each other, and the same can be said of the beach.

Absolutely nothing.