the staff was excellent. everything was clean, and I never felt crowded even though it seemed to be packed.

I never like having to pay to park somewhere I’ve already paid to be. but the people who work there have nothing to do with that policy so I didn’t complain or show distain. I’m a taller person 6’4, but the shower head being as low was it was, wasn’t the ideal thing. again nothing they staff could do so nothing to complain about really.

The hotel is lovely, like the pictures. The hotel was very well cleaned and maintained.

It's older than I expected and we had problems with the air in our room. They did send someone to fix it, but it never worked well. Toilet ran a little while before stopping and the water wasn't very hot. TV remote didn't work and they replaced it. The staff wasn't extremely friendly. It felt like they were doing me a favor to check me in. And he gave me a different room than I booked. Not sure why and yes I agreed to it, but it made me feel like I was getting a room that wasn't as nice. After all that, it was still a good place to stay. Hubby liked it.

Good value Friendly staff Tasty cookies Free shuttle was brilliant Yummy breakfast - great selection

We did ask for a pack and play the second stay on the booking and in person (8pm) but never turned up so my son ended up in my bed as I was too tired to ask again and didn't want anyone knocking on the door too late

I like the location as it is conveniently located near the airport. The staff were superb especially the breakfast staff and the Reception staff were super friendly. The hotel itself has few facilities to offer like swimming pool and Starbucks coffee inside. They also have a small convenience store inside which needed to have few toiletries added into it like soaps or toothbrushes and toothpastes just to cater for those that are staying for few hours connecting flights and don’t have any toiletries with them also maybe some alcohol wipes and hand sanitizers?

The room wasn’t clean, the remote control and the tables were not clean as per COVID standards and the bed sheets were not changed? The internet connection was poor.

The property was clean, great location, and bed was comfortable. Overall, nice stay and room.

The parking lot was super full and far walk to the building, especially if you have to carry a lot of luggage. If you can take one car or use valet

I love the free cookies and complimentary water. The hotel was very nice and clean A+.

In room 1015 the shower kept leaking all over the floor. Even with a towel on the floor water still was all over the floor. Also, our room key did not open the gate to park need more parking.

We stay here every time we come to Orlando. Everyone is so nice and knowledgeable, and the hotel itself is beautiful. We had coffee this morning in a cabana and dipped our toes in the pool. Absolutely 10/10 can’t wait to come back!

Nothin, I have no complaints

The Hotel is a great place to stay and we have used it many times on our trips to Florida. After a long day travelling from the UK, it is conveniently located close to the International Airport, but just far enough away to not be bothered by aircraft noise. Comfortable and quiet rooms in which to relax before onward travel the next day. Definitely recommend it and we will be back again.

Staff are very attentive from the restaurant, bar staff, conferencing, shuttle, concierge to the reception and facilities staff members. They couldn't do enough.

My first room had a damp smell about it. But the team quickly sorted it out and moved my room.

shuttle made location very convenient - drivers and day desk staff during the day accommodating, friendly & helpful

late night check in was slow and desk seemed disorganized or unable to deal with difficult guest on the phone