Staff was nice

Location wasn’t the best

Location

Maid service was for overnight guests and long term just got fresh towels

Breakfast was very good, and the variety of offerings made for a hearty meal. The room catered to my newly replaced knee, and I was able to shower with no problems. The folding chair was a great idea to sit, dry off and get dressed.

Our room keys did not work properly and the staff could not get them to work, so, we stayed in the room on our last night, got rested and then packed up for our return trip home. We were offered a new room, but to move everything from one room to another for one night just did not work for us. Oh yes, the commode seems to be loose on the floor.

The property was very clean inside and out. Our room and bathroom were very clean; housekeeping did an amazing job. The location was great. We were able to shop at the outlet which was leased than 2 minutes away. The hotel was about 20 minutes from the beach but that wasn’t bad either. We were very satisfied with our stay and will be coming back next year. Great hospitality from the staff.

N/A

Staff accommodating night 1/4 then slacking when said one person is disabled and amputee needed 6 regular coffee for machine daily only did first night but did bring up a shower chair.

Not enough rooms for disabled people and a caregiver!

Room was very clean on arrival, but our room never got cleaned during our stay. Was told on our last night, when I called the front desk to complain about it again, that daily room cleaning was not standard, and had to be requested. Ridiculous. This is why I chose to stay at a hotel. Room was comfortable. Breakfast was good, eggs, sausages, breads, pancakes, juices, warm cinnamon rolls, etc. Was very happy with the hotel, except for the complete lack of room servicing.

Carpeting needs to be steam cleaned, or replaced, stained. Rooms need to be cleaned daily, and if you're not going to do that, at least make that known up front.

The big room, and smoke-free and pet free. It's not because I don't pet. I'm allergic to pets. I love Miss Ronda she is so nice every time we go out and came back she's willing to help or make sure we are ok thank you so much, Miss Ronda. I hope I spell/ write her name right.

From the minute we walked in the staff was great. Our first room the air didn’t work, when we were leaving for dinner we let them know so they could look at it while we were gone. They just automatically moved our room without hesitation. The next morning the toilet had a small issue and it was corrected promptly and it did not reoccur. We really enjoyed our stay and loved the staff they would go out of their way for you.

The parking lot was a little hard to navigate, that is all that I could really think of

Location was good to malls and downtown. Staff was friendly.

Black mold on ceiling and wall of room (428). Room description stated refrigerator but not one in room. Little choices of breakfast, pancake maker not working. Carpet in hallway on 4th floor was dirty and stained.

The price was reasonable.

Lots of street construction made it hard to get in and out of the property. But it was convenient to the freeway.