Location.

Originally I got the rooms for 129$ a night. Now it is 325 a night. A price variation of this severity is ridiculous.

Very friendly staff, breakfast was ok. The women taking care of the breakfast was doing a great job keeping up. The young men taking care of the cars were very nice and courteous.

I did not like to pay for parking, the room prices are high enough. I called the front desk to report an issue, they sent up a young man whom was very nice but needs some training. The toilet you had to stand and hold the handle instead of just flushing. The light switch for the vent needs replaced and a guide on the bottom of the door to keep it from slamming and waking others up. I did report all of this plus we couldn't get the air conditioning to work right

Front desk staff and a number of others were very nice and very accomodating. Nice that they offer concierge for planning time and activities. Rooms are nicely set-up, clean, well appointed and comfortable. Having good coffee and breakfast available was nice to have too.

Maid service came in, added more towels and washcloths - which weren't needed - just piled them up wherever, but didn't take any trash away or clean anything. Not critical, just odd. Also had trouble with a very slow flushing toilet - handle had to be held down until entire flush was complete and pretty much had to flush twice every time it was used as even a small amount of paper didn't want to go down. Front desk very responsive and kindly arranged for maintenance to work on it while were out - they came, but nothing changed. We managed though.

I was having a Birthday , during my stay. The Wonderful "concierge" Marie; ( as a complete surprise ) Had 18 hotel Staff, sign a nice Birthday card, and With a Gift Bag filled with Goodies, It was delivered to our room. I was caught unawares, in the main Lobby with All singing " Happy Birthday ". Aside from my own Personal Embarrassing Delight, the rest of the Staff, the Cleanliness, the Breakfast, ( included), the room, and location, were nicer than my Expectations.! This is one Hotel, ( i guess...obviously ), I will return to.!

The only issue, ( yet really minor ), was the Parking, it was $ 30 / day , for Valet pkg., The options, nearby , were just as bad.

This property is in an excellent location for a first time visitor to Savannah. I was able to walk everywhere. There is valet parking ($30/day) and it was pretty quick service, also no extra charges for in and out. My room was convenient to the elevator and lobby and although very basic had everything I needed, and the bed was comfortable. Staff on duty was mostly friendly and helpful.

The room itself was a little funky - toilet paper roller wouldn't stay on for example, and the air conditioning unit in my room was very noisy. It was also very dark, even in the bathroom with noplace to put makeup on. There were times when I could smell food cooking and unfortunately it wasn't an appealing smell.

We arrived late (11:30 pm). The valet was polite, courteous, and reassuring that he would take care of everything. When checking I realized I had left my phone in the car. I was just starting to problem solve what I could do and he walked into the lobby with it. He truly did take care of everything. As we were checking out 3 parties were waiting with no one at the desk. An employee asked how she could help: she began checking the man in, printed my receipt, and arranged for a couple to get back in their room for their forgotten pizza. Seamlessly, simultaneously, efficiently proving excellent customer service!!!

the breakfast was great, the rooms were clean, it was conveniently located.

I had to call several times before our arrival and the staff was often rude on the phone and we were even hung up on a few times. once we arrived, everyone was lovely to us but not great over the phone. there were also some issues with double booking despite booking.com assuring me the extra room had been canceled.

my kids said the beds were very comfortable. Room was clean and housekeeping to care to resupply comsumables. Pool was very nice and so was the fitness room. Especially nice was the free HOT breakfast.

not enough drawers (we had to live out of our suitcases). Sofabed mattress was very worn and uncomfortable. had to get used to separate toilet and shower rooms.

Liked the toilet in a separate room, with sink!!! Shower and sink were in another room. Breakfast was good and hot. It is not newly renovated and luxurious, but we would stay there again because the value was there and it was clean.

Carpet was not up to snuff--bald spots. Needs to be replaced.

Good breakfast, extremely well located (walking distance - with kids - from so many things to see and do), friendly and helpful staff

The valet parking was a bit of a surprise cost (not a lot but unexpected) and we had asked for something to be cleaned and it took some time for it to be addressed. But it wasn't a crucial issue.