loved all of the amenities, the staff was really nice and attentive the best part was how close it was to the ocean

we didn’t get lei’s upon arrival like it said we would, it was our anniversary and my boyfriend asked for something special, all we got were the complimentary chocolates that i assume come with every room. my boyfriend ended up proposing which is why he asked for a little extra too. to top it all off i thought i bought the room with breakfast included and apparently they said i didn’t and they were charging $45 per person for the buffet which i don’t think was worth it.

The view from the 26th floor Ocean room that looks directly out over the Pacific, SWIM, NA HO‘OLA spa, and our concierge Dannie. Everyone was so nice and accommodating. We will be returning next year.

The bed and wicker chairs didn't agree with me. The toilet has a bidet on it and sometimes when you used the air it would smell like ass cheese.

Fabulous location. Clean spacious rooms. Surprised by free entertainment, markets and how close it is to the beach. Staff generally friendly.

We arrived in the morning after long night flight from Australia. No early book in and we were told they were cleaning our room when we arrived but still waited 2hours. Told that I should have paid for another day if I wanted early access. The breakfast was very ordinary hashbrowns and bacon were so cooked up we couldn’t eat them. Staff very quick to clear the table. No cappuccino coffee available.

Location was outstanding! Directly across from Waikiki beach and right on the main strip for shopping and dining. The service was fantastic! The view was outstanding.. Very convenient.

The elevators had trouble handling the volume of people and I was on the 35th floor so that was inconvenient. Additionally the water temperature was very irregular. There were times that my room could not get hot water for several hours.

Oceanview was spectacular!!! The color and design of the room was relaxing and beautiful-ocean like. Loved being close to everything and wandering to our balcony for fresh air and

Lots of sirens going by--but nothing the hotel can change :) I also didn't like not having complimentary coffee pots in the rooms or lobby --the coffee stores downstairs at the 2 places were 1/2 hour long-frustrating. We just wanted regular coffee and cream and sit on the wonderful balcony. Nespresso coffee machines would be wonderful for the rooms.

Location. Very good access to beach. Nice view if you stay in a room facing ocean. Decent breakfast : omelette, miso soup, guava juice etc. Warm hearted and kind staff.

Pool sucks. Too small. Some amenities were not ready in time. One of the receptionists was unkind and bad at math.

Everything was perfect, the room was very large and immaculately clean. I requested a high floor which in hindsight was a mistake as it almost felt too high when on the balcony looking down. If we ever visit Honolulu again, we would 100% stay at this hotel but next time ask for a floor lower down. It is right opposite the beach. It had a small (for the size of the hotel) swimming pool but it was never full and you could always get a very comfy sun lounger with cushions on. They also served food and drink around the pool which was lovely. The breakfast was very fresh and the staff were so friendly. There was an ABC store also close to the pool area which had lots of snacks, sandwiches and drinks etc.

Noting, it was all lovely.

Room size was excellent. Nice view. Enjoyed the pool deck.

Traffic noise was bothersome even on high floor. High winds often caused extra noise. Made for disturbed sleep. There weren’t enough beach chairs for the number of guests. They were often all gone by 10am.

We Had a great time

Price for food too high

Excellent location; comfortable room; great views.

We suggest two features that would improve a stay in the room we were in. (a) install a grip/handle on the wall above the bath/shower in the bathroom. A wall grip would make using the shower more safe and reduce the risk of falling when stepping into or out pf the bath/shower, (b) provide crockery cups and saucers to replace the paper cups provided presently. The use of crockery cups would make drinking tea or coffee a more pleasant experience.