Very comfortable and clean. Nice L shaped balcony. Plenty of laundry detergent. It was our second stay at this resort; location is nice. Nice to be able to cook and dine on the balcony. The two bedrooms are situated away from each other for maximum privacy.

Only one frying pan. Self parking only due to Covid; the walk to the room from parking garage was pretty far. If you haven't been to this resort in the past, it is difficult to find where to go to check in and signage is bad. Stop and ask someone for directions

Rooms were great, well-equipped, spacious and comfortable. Loved being right on the beach on a beautiful resort.

The only restaurant on the whole resort was booked out for 6 weeks (for dinners). Food options were extremely limited and going anywhere off the resort was also a huge challenge. It seems that Hawaii suffered during covid-19 closures and many of the restaurants closed down. Luckily, there is a food truck park within walking distance of the resort with some great options. The beach is beautiful but not tame enough for young children to swim in. Good thing there are TONS of pools to choose from.

This is our 2nd stay at this property. The size of the living space (kitchen, living room seating, dining area and patio) is just spectacular. So spacious... especially, compared to the Westin Nanea Ocean Villas next door (our relatives stayed there and I was not impressed)! We were able to accommodate 12 people comfortably when we made Father's Day breakfast! The property is well maintained and the staff were all very helpful.

Lounge chairs around the pool area were basically impossible to get... but this was true at every resort in Kaanapali! Book a cabana 3 months in advance if you know your pool days. If you come back to the property after 8:30pm from dinner, then there are no parking spaces in the underground lot. You have to park out somewhere on the road... a little inconvenient. Also, when we first arrived, the king sized bed was awkwardly made up with multiple smaller sized sheets. Since Covid restrictions, I had to remake the bed myself once the clean laundry came in with the correct sized sheets 2 days later. This may be OK during a pandemic... but hope that's not the usual. It's a lot of money for no maid service. I don't know if it's due to Covid restrictions.

Well maintained and clean. Friendly staff. Felt safe with the covid guidelines. Rooms are spacious and have everything you need for vacation cooking. (Not enough for major cooking but I don’t chose to cook complicated meals while on vacation) We were there over Thanksgiving and we ordered a pre cooked meal from Safeway. Easier than cooking in room. Not very busy for thanksgiving week given the extra things needed to go on vacation there, but made it feel safe and easy to social distance.

Pull out bed wasn’t very comfortable for my kids (ages 9 & 12) Had the same issue last yr. Maybe need a mattress topper or new mattresses for pull our couch.

We liked the four different pools. The property was clean. The amenities were updated and nice. They had hand sanitizer all over which was great too. About a $20 cab fair to Lahaina.

The beach wasn’t that deep and the ocean was really rocky. It was really windy while we were there as well, which is atypical compared to where we stayed before. We stayed in a studio and there were only 3-4 of each plate, bowl, cups etc which resulted in more dish washing than we would have liked.

Really loved this location. The pools were super fun for our kids of all ages. Will stay here every time!

There are 2 buildings. The one we stayed in did not have a front desk. So there was a miscommunication about how to do the pool towels and it was confusing for the first few days we had stayed there. It would be so convenient to have a way to get the towels in our lobby so we could grab them and just get in the car and go on an adventure.

loved the lanai and the windows opened all the way, making the living room feel so open, also the living room was a lot larger than other timeshares

pool deck was very slippery, actually seen someone fall and hurt herself, I also slipped but was able to not fall, bbq pits were not well lit

The location was comfortable, 5 min from Lahaina. The beach was very clean and easy to approach. We had some air conditioning problems and they fixed it immediately... The room size was wonderful and the kitchen set up was great.

Not enough kitchen items , needed a bigger pot. The dryer is very bad .. used it twice and still didn’t get dry. The pools facility are not all for free and the hotel is charging a scandalous price for its gazebo. The pillows were too soft and they replaced it with firm ones.

Loved the resort and room HH0102. Kids loved the pools and hot tub. View was amazing.

WiFi was spotty. Asked for extra blankets and pillows and they were not delivered and had to request again second night.

Wifi service did not work. I put a call to the reception and they said that someone would be taking a look but no one came.