Great location and facilities like restaurant, bar, 24/7 store, swimming pool, and gym. I got a latte and pistachio ricotta pie from the 24/7 store, and they were delicious. We booked a room with a city view and had an amazing sight of the buildings and river. Helpful staff - the room next door started playing loud music at 1-2 AM; I called the front desk, and they sent security up to resolve it within 10 minutes. The 15th floor had a direct view of the New Year Fireworks, so we did not have to go outside. The room and bathroom were clean. We only stayed for one night, so overall, it was a positive experience.

Some guests were sitting on the corridor of my floor, talking, drinking, and charging their devices, which was not a pleasant sight. Our next-door neighbors did not abide by the quiet hours (which were included in the check-in form). The bed was OK.

We were traveling via Amtrak to multiple cities. Our first stop, Chicago for the Cubs vs. Yankees series and then on to other points west after that. The Staff at this hotel is SUPERIOR! Lorena, Juan, Ignacio, Lena, and everyone we interacted with were attentive, helpful, and working their butts off. Hotel Management, your team all deserve a huge Thank You every day. We watched this team seamlessly handle a wedding party, a packed bar/restaurant, and a huge influx of Yankee/Cubs fans flawlessly. The hotel is conveniently located near Union Station, the River Walk, and transportation. The views from our room were breathtaking especially at sunset. We WILL be coming back to Chicago for more Cubs games and we WILL be booking this hotel. Thank you, Lorena, Juan, Ignacio, Lena and everyone for make our stay so much fun with our interactions with you!!! We are looking forward to seeing you again!

The room was clean and the staff were awesome. The market on site was expensive but helpful to have. The staff was helpful and allowed us to check in early.

It was closer to the business district than any cool downtown hangout. I bit expensive for what you got, especially after seeing rates in town after I had already booked. Did not offer a compensation program for loyalty spending at the IHG market. Unusual for a hotel not to offer an incentive to buy in their hotel. Bar hours were limited and the buffet was way too expensive. I was told on the phone the buffet was included, was surprised to see a $50 bill.

Wow. Holiday Inn had a glow up! I was in town for work and I worked from my room for most of the stay and my colleagues thought my room was a zoom background! I really enjoyed the room, the coffee, the snacks, and close it was to the Mart and then to all the great food in the Fulton district.

I kept getting confused about the guest room elevator.

Great location, 20 minutes walk from Michigan Ave and Millennium Park. Some good views from the the bedroom. Modern bar area, great for meet-ups.

The decor in the room was a little dated. Didn't like the shower curtain in the path (I prefer a glass panel). TV options weren't great, no casting option.

Location, the room was big and comfortable, the view from the bar was beautiful and the decor was lovely

The shower had low pressure & took a long time to warm up, the bar turned the lights off when we were sat in it despite opening times till 12pm (I was 10pm)

Location! Perfect less traffic area but close to everything. Clean and professional staff . Welcoming . Manager was quick to fix any issues and even called me to confirm that everything was handled! I believe her name was Sara

When I arrived front desk assistant failed to properly check me in which resulted in a double charge on my credit card

Close to everything and having a 24-hr marketplace was perfect when kids get hungry at night. Also I love that the entrance was not on a busy street

None

It is very clean and comfortable

I would’ve liked a closer room to the coffee store. It was quite a bit of a walk down and the windows were very dirty. Coffee was kind of expensive too.

I loved the location and the pool

The maids kept coming in my room even when I had the do not disturb sign up and threw some of my things away