This is a great facility! It's the old hospital, so the hallways are so wide and it just feels luxurious! Lots of safety features to prevent people who aren't staying from getting off on your floor. The front desk clerk, Charminique was the friendliest hotel staff member we've ever had! Often in big cities, the front desk staff are indifferent or terse, but she was bubbly, lively, engaging! She welcomed me to the hotel and told me about its history and the museum there. She sold us on how magical Chicago is, and how much she loves it. She made sure we knew of all the things to do, eat, visit, or purchase in the hotel, and how to find them as well as their hours. She also assisted me on checkout, and was just SO GOOD at her job. She set the tone for our visit to the hotel and to Chicago, and we had an amazing trip. We can't wait to go back, and we will use this hotel again.

The building itself was beautiful. I was blown away by the wide hallways, pretty furniture, and gorgeous high ceilings. It’s the most aesthetically interesting hotel I’ve been in and I was very curious about the history of the building. The front desk staff were all incredible (JD in particular helped me a lot with check in). The parking lot was in a close, convenient location. I love the large bottles of shower amenities so I didn’t have to bother staff for refills. The bedding smelled fresh and was very comfy.

There were some renovations that hadn’t been performed well. One of the rooms’ bathrooms had gaps in the drywall where it had not been properly cut around new lighting and fixtures. The mattresses weren’t very comfortable. Breakfast wasn’t impressive (undercooked sausage, floppy pancakes, not the most friendly staff for that part specifically. The parking fee was unfortunate. There are few hotels I’ve stayed in— even in cities— where that wasn’t complimentary. The parking lot wasn’t in great shape. Limited spots and torn up concrete. The water pressure was very weak and the body wash smelled awful.

First is the Location. It is near the 2 L train stations so it’s very easy to go around the city. Second one is Safety. Guests can only access their specific floors. Free Breakfast is good as well. This hotel looks new and clean. I also like the aesthetics and the vibe. There’s large windows in every corner making it bright inside. Bed is comfortable. Lastly, they’re pet friendly and it’s perfect if you have pets. There’s a park in front of the hotel where you can walk your pets to go potty.

Parking is not free of charge.

Within walking distance to the United Center where we attended a concert. Clean, comfortable rooms, hotel bar/restaurant had a good burger which was a convenient dinner as we had a short amount of time to eat after arriving/before the concert. Great continental breakfast and friendly staff! Safe location in the medical district.

You have to pay for a parking pass to park In their lot, but it's first come first serve and the lot was full. We were directed to a parking garage behind the hotel which was conveniently located but cost more per night than the hotel charges.

Location was close enough to the loop and all the tourist attractions. Also, the hotel is convenient to the Pink Line. Having in/out access to the parking lot for a affordable daily price was also a plus. I appreciate the secure elevator access. There was enough options at breakfast for guest that dont eat meat.

Limited food options in the hotel and my window was extremely high on the 8th floor. I wasn’t expecting to not be able to easily look at the window. That information should be disclosed before assigning rooms

The location was good, close to the train station and restaurants. I liked that we had breakfast available to us. Also liked that there was a microwave in the room. The rooms were nice and spacious as was the bathroom.

The mattress in my room was very uncomfortable and made a squeaky noise whenever you got in or out of bed. You needed more staff to assist at breakfast to ensure that tables are clean and that the coffee service is always refreshed.

Lovely converted building, used to be a hospital. Hallways are more like an art gallery. it was probably the quietest hotel we’ve stayed at. Staff were friendly. Breakfast is included. Our room had full small kitchen and even a dishwasher.

Not really “dislikes”, more comments. Our room was great however the bathroom was very tight trying to get behind the door to the sink dodging the toilet. There just seemed to be a lot of wasted space. On the whole the breakfast was good however the buffet serving area was too small causing congestion and the food was a little cold at times however it was plentiful and a good start to the day.

Super clean and stylish hotel and rooms. Buffet breakfast was a big bonus with great choice and variety of foods each morning. Gym and laundry facilities were also a great addition and excellent quality.

Location: It would have been great to have more eating/shopping facillities nearby. The plastic knives/forks/spoons and cups seemed a little wasteful. Perhaps they could be replaced by wooden and washable alternatives.

the location was great, although it was not in the downtown is quite easy to arrive it by subway, whose station is less than 100 m of the hote entrance or less than 50 m of two buses stop. the rooms are wide, confortable and for me is positive to get coffee in the room

i think dispite the cleaness was not carried out every day because of the Covid 19 measurements, and also for environmental issues in which i agree, i would have like more attention about what i could need, for example after the third day i could recommend staff ask me if i need something such as shampoo or coffee as the suppliers are run out after this time. I need food gluten free as i am allergic to gluten, and although the hotel offer this kind of products they were quite limited in the breakfast

I loved the location, room/cleanliness and elegance of the hotel, restaurant/bar and staff was engaging with the guest. However, housekeeping could be a little bit more thorough with cleaning; found a pair of used socks near the headboard. Otherwise, I look forward to staying here again, learning more about the history of this place and would recommend. The female breakfast hostess during the weekend July 15-18, 2022 was very pleasant and kept the entire area well maintained.

The breakfast during the week was great but could use more variety of protein. And the weekend breakfast sandwiches wasn't so appealing/tasty. The breakfast bar needs a new toaster and would suggest adding a toaster oven.