BOOKING.COM NEVER CONVEYED MY REQUEST FOR A WALK-IN SHOWER KING SIZE ROOM TO HOTEL. HOTEL STAFF GRACIOUSLY OFFERED AN UPGRADE TO ACCOMMODATE OUR NEEDS. WILL SERIOUSLY RECONSIDER USING BOOKING.COM AND NOT ONLY THE REQUEST IS NOT FORWARDED TO THE HOTEL BUT WHEN USING BOOKING.COM YOU CAN'T COLLECT HOTEL CHAIN AWARDS/POINTS......

The staff is warm and friendly. They are accommodating and kind. The place is very clean. I love how it has shampoo, conditioner and lotion for the whole group (a nice convenience).

I would prefer better coffee in the room. I like strong coffee for the morning.

Wonderful hotel experience! Love some of the upgrades, (barn door style entry to the bathroom, which is separated into two rooms; vanity with mirror & closet and walk-in shower/toilet). Clean! Thomas made the check-in easy, and his customer service is second to none!

It's hard to find anything.. maybe extend breakfast until 11?

The hotel is well kept up. The bathrooms were immaculate, the beds were comfortable, it was quiet.

We’ve stayed here previously because of the location and because we were able to have breakfast in the hotel. We tend to get on the road early in the morning. Breakfast was supposed to be available at 6:30 a.m. At 6:45 a.m. there was no breakfast, only coffee, and I don’t drink coffee. I understand it was the day after Christmas, but if there won’t be any breakfast available, it would be nice to tell your guests ahead of time. The woman at the front desk when we checked in on Christmas evening said there would be a “lite” breakfast available in the morning. I didn’t realize “lite” meant coffee only.

When we arrived the room we were given was already given to another guest or not cleaned from the previous guest. The front desk immediately rectified the problem.

everything was nice and clean breakfast was great and the staff was nice the lady Julia was so nice and made sure we was comfortable and the lady that attended the kitchen was so lovely too

The staff was very pleasant. The pool was very clean. The room was fresh.

The bed was a little hard. There wasn't enough pillows so we had to ask the front desk for some extras.

Friendly staff. Breakfast was great

Shower wasn’t clean. Long hairs on the bottom of the shower. I am almost bald so definitely wasn’t me. Shower gel and hand soap containers were both empty

The room was MORE than we thought. Had requested KING bed and there was also a sofa bed. Just having the couch to relax on in the morning was quite nice. Really liked the walk in shower

The fan in our bathroom wasn’t working (neglected to call front desk) . Overall, very happy, it just wasn’t “exceptional “

The room was huge. The parking was close and the hotel was close to location.

Under value bed, towels were cheap and stiff. Priced too high.