The staff - they were what made this an exceptional experience. Yes, the room was immaculate, the bed and pillows comfy and clean, and the AC was turbo-charged, but the kind, helpful, and courteous staff cemented this hotel as the only place I will stay at on future trips to Baltimore. (Also: the hotel restaurant serves delicious and surprising food)

Honestly, nothing. There were none of the little annoyances or inconsistencies that can happen during practically any hotel stay. Everything was delivered exactly as promised

Location was good. Parking was included. The front desk staff were very nice.

It was short on amenities for the cost. The wallpaper was coming off in our room. The room was dim and small to average size. There were only two bath towels and no washcloths. Housekeeping made up the room, which we didn't expect, but left our door ajar. Thankfully wewere are at the end of the hall and nothing was taken. The bar and restaurant or an afterthought in the lobby.

I stayed here many times in the past when visiting JHU and STScI which are very close. Compared to previous stays, the place seemed a bit run down. Very few staff, and corridors very gray and dull, giving an atmosphere which was a bit gloomy. Room itself was fine, as expected, parking on site was convenient (underground garage) and place is very close for JHU campus and STScI. So overall pretty good stay.

Decor seemed very old and gray. Could use some cheerful redecoration.

The location as its just opposite JHU university .

The cleanliness can be better. The room has some strange odor and to complete one of the days of my stay my room was not been cleant by the house keeping, after spending the whole day out and when we are back tired we find our room the same way it was left.

Servers at the restaurant were very efficient and professional.

The hotel was clean but it looked like it needed an interior decorator for its lobby. It’s such a waste since the location is good for those going to Johns Hopkins for tour or to attend camps.

It is the excellent location, just across the street from Johns Hopkins University. The room is big with a small refrigerator and a safe box.

Parking area is confused. There is no alarm clock and no room service for less than 4-day stay.

location and building and facilities

the television had problems with AT&T. but the maintenance men were excellent. Stephen and the night man, I am sorry I cannot remember his name but they both were phenomenal

Bed was comfortable. Room was clean. On-site parking was easy. Restaurant food was tasty, but overpriced.

Small hiccups- microwave was broken, tv remote had dead batteries, first room key wasn’t programmed properly.

Proximity to John's Hopkins.

I feel hotels are taking advantage of Covid19 restrictions to continue offering less services. "Housekeeping optional" seems to be the new mantra. They don't have room service anymore and seems understaffed.

Location to John's Hopkins University. Very quiet, clean, and safe . Jomah at the front desk was wonderful. She was courteous, polite, and extremely helpful.

Paper coffee cup in room with coffee maker had been used.