This was a pleasant stay. Will definitely be returning. I appreciated the $12 complimentary voucher for the snack bar, which is offered when u stay in their king suite. There's plenty of free parking. The food at the 2 restaurants in the lobby is delicious and the hotel is situated in a very convenient location. Not far from the mall, casino, airport and more..

There wasn't anything that I disliked. The place is clean & beautiful.

Shuttle van pick up at Airport and also took us to shopping mall, near to restaurants and shopping mall also close to expressway entry and casino. Staff was patient, friendly, looked professional and knowledgeable.

No breakfast served.

I loved everything about this hotel, it smells amazing as soon as you work through the front door. The rooms were clean and comfortable! The staff are so pleasant and helpful.

No complaints

The hotel was extremely clean and the bed was very comfortable. It was convenient to shopping and the Casino. I would definitely recommend The Preserve at Arundel!

the smell as soon as you walk in your nose is swarmed with the sent of that beautiful hotel.

the late night cleaning

Executive King room came with: 2 $12 vouchers to use in the snack/Miscellaneous room. Robe to use in the room, slippers to keep. Bathroom was Luxurious with bathroom stool privacy, rainfall shower with no door needed and foster window and doors. Bar and two restaurants in the building and restaurants and food shops in the same Court as the hotel.

We had to get our keys restarted 3 times amid a 2 night stay. Grill Restaurant hostess was not present and the first impression gave, unprofessional but the overall services was good. Hotel fountain was not working and it was a eye sore as a result. I paid for a late check out but the room service people around 11:30a, knocked on my door and I had to inform them to check the status if my room. They did and apologized but it was an inconvenience and also, if we wasn't in there, what would have occurred?

I love the air freshener in the lobby. The decor was beautiful and the staff was extremely accommodating.

N/A

The location was great. Parking was very easy. The staff were friendly and accommodating.

nothing! it was great

The hotel is very nicely designed with a grand entry foyer. The on-site restaurants are a great convenience and actually offer a decent menu selection. We enjoyed the space and layout of the room as well as its style. Standard 1pm checkout is Awesome, its nice to feel like you have time to get yourself together before you have to vacate your room.

only 2 complaints, we did not find the mattress to be very comfortable, it was on the extra firm side. obviously that's a personal preference, but guests may want to know that. and we were a little disappointed to not be able to book a King sized room with a bathtub.

The bed was very comfortable and the room was clean. Shower was great.