Breakfast staff, bar tender, and weekday security were great, as was the front desk staff. They made us feel at home.

Weekend security was rude and confrontational. He needs training in public relations.

The room was perfect, very well equiped. The location: you can have a walk or a jog on the sea side.

The restaurant in the hotel is a greasy takeaway fastfood. Low quality products, and there's no restaurant in the streets around the hotel. Unless you've a car or take a taxi, there's no way your gonna have a proper meal.

I liked being able to text with the hotel. The bar and cafe were great. The people working them were super friendly and helpful. The beds were comfortable, the room was clean and well appointed.

There was only one shuttle. When we asked for pickup at the airport, we waited outside for 45 minutes. The person who told me that the shuttle was on the way should have given an indication of how long it would be. I didn't appreciate having my 85 year old mother waiting in the cold for that long. Also, for the ride back to the airport, we had to call an uber because the shuttle was only once per hour. It would be helpful to give guests more information about the shuttle, especially the schedule.

The room was very clean and thoroughly done each day, which was great. The location was a few minutes walk to JFK/UMass station, about 4 stops from most of the attractions in town. Has a small gym which serves a purpose for a quick morning workout.

The shuttle bus provided from the airport was good, but you have to call to let them know you've arrived. This isn't a great option for those coming from abroad who cannot use their phone. Didn't eat the breakfast but seemed quite steep at £22pp when I saw what was on offer.

Front desk staff very friendly and helpful. We were able to check in a little early. The shuttle service to restaurants a plus. The chocolate chip cookies delicious.

The shuttle driver to the airport 9/4/24 indifferent and rude. Made us wait on the side walk with luggage while he sat in the van looking at his phone telling us there was 5 more minutes! Meanwhile other clients walked up to the Van loaded their luggage and hopped in ahead of us.

Jorge, Sammi (driver), Kym and other employees made my stay one of the top 3 stays I've ever had at a hotel. They went above and beyond to make me comfortable, and helped me navigate new territory though I travel often. They deserve a raise, and much more for their customer service. I can not thank them enough for the wonderful treatment while I only stayed one night. If I am in the area again, this is my choice of locations to stay at forever moving forward due to all of their kindness, support, and going above and beyond.

there were 0 issues during my stat which I greatly appreciated because I was exhausted.

The hotel was clean throughout. The room was in prime condition. Staff were friendly and helpful, very professional. Very happy with the stay. The location is also great, 5-minute from the subway!

The property is close to MBTA. Easy of access and with ample parking. The rooms are clean and neat.

Unfortunately, there were some parties going on in the room next to mine which made it difficult for me to have a restful night. For the shuttle to the airport, always tell guests that they will be sharing the journey with others that will be dropped downtown to the train so people can plan their departure time accordingly to avoid any delays.

Very secure and safe place, which is reassuring for women traveling alone. Always had a security guy on duty and you can't even access the elevator without your room key. I took an Uber to every place I went to. Great place for pick up and drop off and longest wait time was 6 minutes. Room was very clean (as well as whole facility) and spacious.

There's a cafe with limited menu. Wasn't impressed with the food or selection. Showers in room should be updated to walk in instead of tub/shower.

Cleanliness of facility, good location, staff was friendly and helpful Cookies were warm and delicious

There was a dried out washcloth on the shower curtain rod, missed by housekeeping when room was made up. Breakfast was terrible. old, dried up oatmeal, cold powdered eggs, overdone bacon, underdone pancakes and french toast. I would not have paid the $22 per person they were charging. Also, surprised to see a $22 charge for parking at the building next door, not even at the hotel.