The room was great and the front desk and valet service was exceptional

My wife went to the breakfast restaurant on Mother’s Day and was completely ignored for almost 20 minutes. When she finally was asked if she wanted something she ordered coffee and then she still waited for second server to bring it. My wife said she couldn’t believe how humiliating it was to be treated like that. It’s really unacceptable considering how much we spent to stay there.

Loved the location, quality for the price, restaurants were GREAT!

The bathrooms were very odd. They had very little privacy as the toilet and shower area were enclosed in glass. I would probably not stay there again, only because of the bathrooms. Otherwise, the property was great.

The room was exceptionally nice--well-appointed. I like the fact it had a makeup area--rare in a hotel room. There was plenty of closet space, and the mirrors and robes were a nice touch. The beds were comfortable. The location near the seaport was the best part of the hotel experience.

The breakfast buffet was mediocre--about the quality of the free breakfasts at Holiday Inn Express, and for the price ($30) a total ripoff. There was, for example, no oatmeal or cereal or fixings for oatmeal or yogurt. Most hotel buffets that charge in that range have at the very least a waffle or pancake maker, or even an omelet bar. The cafe was a better deal, with delicious pastries and coffee, though the lines and prices were ridiculous. The staff was not all that friendly. Perhaps it was because we arrived during the strike. The noise from the strikers was so loud, it was impossible to stand outside waiting for a cab for any length of time.

The property and room were immaculately clean and the room was a good size with a nice view.

The room faced the pool and was noisy at times. The design of the hotel meant you could see right into other guests’ rooms if they left the blinds open. We saw a naked woman in the shower directly across from the room we stayed in because she opened the blinds. The shower water pressure was terrible as was the flow of water which was barely more than a trickle. Due to the proximity to the airport, we had planes flying overhead from about 6am the next morning although we know that this is out of the control of the hotel.

I really enjoyed the property’s exceptional quality and attention to detail. The rooms were spacious, impeccably clean, and beautifully designed, providing both comfort and elegance. The staff were professional and attentive, always ensuring a pleasant stay. Additionally, the amenities were excellent, from the well-equipped fitness center to the relaxing spa facilities. The location was also ideal, offering easy access to nearby attractions while maintaining a peaceful ambiance.

It would have been much better to have a shower cabin and a changing room near the pool. That was something truly missing.

Dear Omni Boston Hotel at the Seaport, I wanted to express my heartfelt gratitude for the amazing experience we had during our stay for our 3rd anniversary. The high-floor room with the stunning window view was truly breathtaking. The complimentary chocolates were such a thoughtful gesture and made our day extra special. Your hotel's fabulous lobby and the exceptional staff, especially the kind person who checked us in and the helpful bellman , truly made our stay memorable. And let's not forget, the bed was incredibly comfy too! Thank you for exceeding our expectations and making our anniversary celebration so wonderful!"

The staff were very very helpful & nice. Great location once you get your bearings. Rooms were clean, comfortable & cleaned daily. Ice & coffee machine outside our door. Breakfast was delicious with a great selection. M would definitely recommend.

A big issue for us was the deposit & incidentals the hotel held. To us it was too much & unexpected. We did know there was a city tax per night. However when we booked with Booking.com the price included taxes & charges. These charges need to be made clearer when booking. It seems to be standard for The US but a big shock to get when you a have a budget.

Bartenders were awesome in front and the breakfast was awesome!! The guys outside with the cars were great and I had no hassle getting in . I loved that we had a big option for coffee on my floor in the hall and crushed ice . I’m an ice eater and this was amazing for me . Our room was different, small, but cute . For the money spent …I wouldn’t had done that but I’m from the south in Texas and I’m use to roomy rooms . Overall it was great experience for my husband and I and the other married couples that met us in Boston . This was a couples trip we do yearly and finding the perfect place to stay is a big thing for us and no complaints noted . Thanks

I really enjoyed my stay here. I chose the hotel because of it's outdoor pool & it's location. The room itself was a perfect size for a solo traveller. I chose the Premier view room in the Artist Tower. I was on the 21st floor so I had a fantastic view on Boston Logan airport and Boston Harbour. The room was lovely & bright & perfectly functional for my needs. One suggestion which is a bug bare of mine since turning 50 and my eyes declining, is a magnifying mirror on the main bathroom mirror would be very welcome. The air conditioning unit worked perfectly and very responsive. The pool itself was perfect for my daily swim, my only complaint is I wish there was a no children rule until 9am. Ideally when I'm on holiday I like to swim 8-9am every morning but as the weekend approached I found myself having to come down earlier each morning to try and avoid kids. I did not need to take any Uber's etc.,(apart from boats for my day trips), I walked everywhere it was fantastic. I would highly recommend this hotel.

The facility is very clean and nice. There are several restaurants on the property to enjoy. The staff is very friendly and helpful. We enjoyed our stay.

The location at the Seaport is great but located in the South end of Boston. We were interested in the Freedom Trail, and it is too far to walk. I should have researched it more before booking. We did utilize the Hop on Hop off bus for transportation as much as possible, but the last tour starts at 5:00 pm from the central station. The pickup location is right across the street from the hotel. Also, the room was very small, and the configuration is simply weird. There is no wall separating the bed from the toilet.