Christina Russo was very kind and helpful, I asked Christina about a room that was in a quiet area she had picked a room that was very accommodating.

The room was nice a few things I did bring to Christina's attention the furniture was dusty,the glass sliding door was off track which is dangerous, the carpet smells like cigarettes,draft under windows which let heat out. Christina offered me another room I declined due to being very tired and it was only for a night.

"Hyatt Hotel, you truly know how to start the day off right! Your breakfast spread was a culinary masterpiece, a symphony of flavors and delights that left us craving more each morning! And your location? Impeccable! A sparkling gem, shining bright with cleanliness and perfection. You truly understand the art of hospitality, creating a haven that feels just right. Kudos to your team for a stay that was nothing short of exceptional!"

"Hyatt Hotel, you've truly hit the high notes! Your exceptional service, lavish amenities, and warm hospitality have left us beaming with delight! You're already shining bright, but to take it to the next level, consider adding a weekend shuttle driver to your team - even just half a day would make a world of difference! It's the perfect opportunity to fine-tune your already impressive offerings and make your guests' experiences truly seamless. Keep up the fantastic work, and we can't wait to return!"

The staff was very welcoming from the moment I walked in to check in. This was a surprise birthday weekend of fun for my son, turning 16 on the 15th. We were made to feel like this was a special occasion that they celebrated with us as well. Hearing we had to teenage boys, our room was upgraded at check in. The 2 bedroom suite was very nice and spacious! We did enjoy the complimentary breakfast the next morning. My son and I always love the waffles and, unfortunately, this hotel did not have those as an option. I would highly recommend this hotel to anyone traveling in or through this area.

The beds were not very comfortable. A little stiff for our liking.

This was a good choice of hotel, near lots of shopping and retail but also close to the historic American Revolution areas (Lexington and Concord). The suite had a great layout, with plenty space and excellent facilities. The breakfasts were simple but hot and regularly refreshed. Overall, we were very impressed by this hotel.

There was no safe in the room (or we didn't find one anyway!). A minor issue and if we had been more concerned we would have asked at reception.

Overall a great stay, room was clean, very nice and equipped with all toiletries needed. Love the kitchenette/suite set up. Kitchen stocked as well..Perfect for stay with family members. The free breakfast served was good and always a plus during your stay. Right down the street from a shopping plaza, we were able to walk to starbucks. Only about a 25 min drive to Salem where we spent most of our days. Checkout was at 12pm which was very helpful.

Hotel parking should be free and included with stay since it's their own large parking lot. There's no other option of course because it's not located near street parking. One of the dryers did not work during my cycle and the clothes were left wet which delayed my check out and time to leave. Thankfully the front desk was accommodating. House keeping did not come in and clean between stays, only once we left. I had to keep waving people down to ask for supplies such as garbage bags, and leaving things in the hallway to dispose of etc.

staff was very helpful accommodating got us checked in early and had us sit for free breakfast while waiting for check in any requestes were promptly taken care of no issues during the entire stay

pool wasn't open but it was october during our stay still no complaints but if they make any changes an indoor pool would be great if we are ever back in the area we would definitely stay again

The room was big and very comfortable, actually it was two rooms plus a kitchen area. The bed was very comfortable. The shower was fabulous. The breakfast buffet was not fancy but was very nice and plentiful. It was all just super relaxing and exceptionally clean and nice. I wouldn't normally pay as much money for a hotel room, but I don't regret a cent of it. The staff were also extremely friendly, nothing felt forced. We didn't end up using the pool or gym, if there had been more time we would have loved that, too. The location was central to the activities we had planned for the weekend, so that was a plus as well.

What could have been better? I really can't think of anything except if the rates were lower, I would have happily stayed a further night or two! Next time we want to splurge, I wouldn't hesitate to book rooms here again.

the cleaness

when they ask to pay for parking... I mean a ridiculous amount compared to a night price at this hotel so it gives the idea of a very cheap treatment. And more: they are in the middle of nowhere, not in a city center so why asking to pay?

The place is amazing in terms of room size and shuttle services. Value for money and worth the stay. Lots of space, free breakfast is a add on. Clean rooms and nice atmosphere.

The only thing that could be improved is the room cleaning services. Staff should advise customer about it and it should be done on timely basis. Breakfast is decent considering free breakfast but it can be improved a bit.

Staff was so incredibly helpful and so super nice. Hotel was very clean! and very close to restaurants and supermarkets. Christina at the front desk saved the day after receiving a very tired family of four after driving over 8000km in 4 days. I can not recommend this place enough. Pool, laundry room, very cosy outside sitting area and bbq