Well, to start it is a very cool environment. The art and the decor and the rooms are all exceptional. The staff is awesome and very helpful. They are quite honestly dog friendly- and they mean it. The rooms are huge and they are so unique. I just love staying there. The only downside is the city of Pittsfield; it has issues that every city has, but maybe a bit more visible. It is a small city and has a lot of folks on the streets just hanging out. There are a fair number of empty retail spaces. Hoping it is rejuvenated at some point.

I would have liked bed the restaurant to be up and running!

It's our 5th stay at the hotel and we have always loved it. Rooms are comfortable and clean, decor is funky, bathrooms are luxurious. The new Rare restaurant was great- even for us vegetarians.

The room was musty; the decor could use some updates and on our way out it would have been nice if the young woman at the desk could have asked us how our stay was or at least thanked us for our business. For the amount we paid, that would be expected.

It was beautifully designed, with interesting artifacts and artwork and large, bright, comfortable room and bathroom. The whole hotel was creatively designed with the old floors and details left. It was comfortable to hang out in, with lots of sitting areas, even a lovely big skylit area on the second floor outside our room. Pittsfield was an interesting urban town, different from nearby areas like Lenox. We had a fabulous breakfast at Dottie’s nearby.

We were surprised at how much we liked it.

A very nice and stylish hotel. My room was very big and comfortable with a rest/couch area and sleeping/bed area. Big and nice bathroom. There is a bar available on the ground floor. Tea/coffee available 24/7. Private parking behind the hotel for additional fee. No breakfasts in the hotel. You need to go across the street to get breakfast

Creaking floor. I had impression someone was walking in my room, even though the sound was coming from upper floor or next room

The property was great and close to everything!

The air conditioner seemed to not work, however, once I called the front desk they called maintenance who apparently needed to turn it on in that area of the hotel. Once they did that I could control it in my room. Unfortunately, it was a daily call to the front desk to do this. I stayed during the summer at a time where they were not at full capacity so that may have been why. Giving them another try as the location is really great!

Very nice Hotel with spacious, comfortable and very clean rooms. Comfortable beds. We liked the Coffee maker in each room. Also, the hotel has a very nice Selection of books in the rooms and in the communal places! It also offers free parking. The staff was super nice and very helpful

The Hotel is situated on North Street, and while the Hotel itself is very well kept, the properties in the neighborhood seemed to be a bit run down/ empty.

The staff was so helpful. The room was huge and comfortable and lovely. The restaurant bar downstairs was great. The bath towels were huge and fluffy. The room had a coffee maker. There were several common spaces for hanging out. The bed was very comfortable.

They don't serve breakfast and the closest breakfast place is several blocks away. It would be nice to not have to walk through downtown for a bite to eat.

We love the location and the hotel... the rooms, decor, excellent coffee in room, nice shower... all great!

The only real inconvenience is their not having a restaurant, or at least breakfast. The restaurant in the hotel is a different company and not very good; we had dinner there once. Currently it's open very limited hours, only early dinner on certain nights. We heard that the restaurant had changed ownership recently, which is a hopeful sign! In the meantime, hotel could have a few breakfast items (like donuts or muffins) to go with its excellent complimentary coffee and tea. The prices are high, could offer some better rates/promotions, at least in the off-season.

The location was excellent for our purposes but what was truly outstanding was the responsiveness of the hotel staff. There was always a live person at the desk to answer questions, answer the phone, and one who really helped us out when dinner plans had to be rearranged quickly. Best hotel staff experience I've had. Also bonus points for having a real coffee maker with real coffee (not a keurig) in the room.

I think it would help to have some overhead ceiling lights or more lights in the room. The rooms themselves are extraordinary and unique and ours was large and comfortable but the weather was somewhat cloudy so the room was somewhat dark even with all the lamps on.

Currently no food or beverage service at the hotel due to COVID, but took a short walk (~3 blocks) to Otto’s for breakfast, and that was great.

We booked the room for four persons, but there were only enough towels for three, and coffee mugs for two. It’s a small thing, and the front desk responded quickly to provide, but it would have been nice if the room was set up to accommodate the size of our party.