The lady who took care of breakfast was exceptional. Made sure every thing was kept replenished and if a person did not know how to work something, for example, the pancake machine, she would help out in a friendly way. She had a smile always and asking what do you need or looking for. She was great and kept the crowds moving thru in a professional way. Keep her!

Well, when I checked in he told me and my husband for breakfast you have to be presentable and decent. We are 73 years old, it was not a great big deal but did he think I was really going to come down in something indecent?? It bothered me but oh well I was not going to let it get to me.

Was a great room for the price. Free breakfast was ok but I wouldn't spend money on it. 2nd night there, tried making a cup of coffee and the machine spit and spewed hot coffee grounds all over the counter and towels. The next day while we were out housekeeping came in. The floors were never cleaned because stuff that was there, still was. Never cleaned nor replaced the coffee pot (even told staff about it) never made the bed and left a window open. Bugs ended up flying into our room.

Phone never worked nor was replaced after several days and hotel staff knowing. Jacuzzi wasn't cleaned.

We had our dogs with us for an unexpected two week stay, and the staff made us feel nothing but welcomed and kept everything so clean. We also enjoyed great breakfasts that you just don't see anymore. You can't beat fresh scrambled eggs, pancakes and biscuits with gravy! Yum!!!

The only issue was with the one back door letting our dogs out at night. The key panel wouldn't read the keys on occasion to let us back in and we had to walk around.. but in reality it did give us and our pups some extra exercise so the irritation was minimal.

Great to have choices more than just sweet rolls and carbs for breakfast. Food was good. Service wonderful. Price was very reasonable.

The people across the hall from us were smoking pot the last day. I don't like the smell, but I understand that is not the fault of the staff. There are no smoking agreements we sign.

staff was very friendly, all issues were always immediately taken care of. Great place. Plenty of towels were in the room. Lots of room to hang things.

We needed more pillows on beds, but we didn't ask for any (I'm sure they would have given us more) Wish tv had been bigger. Pool towels need to be a little bigger and thicker. Need a garbage can in the bathrooms. None of these were an issue just mentioning for future.

Room was great and clean. Kids loved pool and hot tub (pool was a bit cold). Breakfast was basic, you won't go hungry but there are not plenty of choice, you need to ask staff for milk and yogurt. Great location to visit Frankenmuth.

Pool was a bit cold. No cheese/meat options at breakfast, no pancakes machine, it's said it was broken but i saw such in previous reviews, so it's broken for months now. Tiny shampoo bottles of 20 ml and no body wash at all.

Most staff members were friendly and worked diligently. Last year at the same time our stay was much better, but the manager was there. We were told this year by a staff member the manager was on vacation. So we think a few of the staff decided to do the same thing, but there at the hotel...

Some of the staff were not doing their designated job, while other staff members were hustling to do everything. Most of the hot food was gone. The person responsible for keeping the food replenished did not do their job. They wouldn't replenish the scrambled eggs and no hot coffee. The manager wasn't there that day. So, unfortunately there was no accountability. We believe service would have been better if the manager would have been there.

Facility was very clean. Room was very quiet and peaceful. Bathroom was very clean, towels were nice quality and smelled great. Great selection of channels to watch on the television and the refrigerator was very spacious.

My only complaint was the bed. It was nicely made and looked so comfy but actually was extremely hard and uncomfortable. We also had to go to the 3rd floor to find an ice machine that worked but that was a minor thing.

Location, clean, friendly people

Pillows were not real comfortable. They were the bulkier kind. I would bring our own next time. Not enough available electric power plugs in the room to plug in charging units for phones, etc. in the wall or on the lamps. I will bring my extension cords next time.

Comfortable beds with pillows for side sleepers. Nicely appointed room with coffee maker, fridge and microwave. Good breakfast.

The hotel was out of stock Regular coffee packs for the room. The hot tub was not operational which was not disclosed to us until we arrived. The pool water was too cold.