Big improvement with cleanliness!! I stay here all the time. When I was there in December it wasn’t kept up very well, sometimes my rooms weren’t clean and sheets didn’t look like they were changed. I just stayed there now in July and it was amazing!!! So clean smelled so nice sheets were fresh toilet paper restocked bathroom nice and clean. It was incredible. I’m definitely impressed and glad cuz I stay here all the time. I guess maybe they got new cleaning staff, but it’s amazing.

Everything was great

I liked how accommodating the receptionist was to make a room available early for me even though I called two days prior and made a request. I had everything I needed in the room and even more with the facilities that I wish I had time for.

I don't like how hotels are struggling with outdated infrastructure with a staff and no vacancies. There needs to be grants or funding for quality hotels such as this to be able to renovate or update to remain competitive with pricing and other hotels.

Everything was great as far as the room and employees were helpful and friendly

the wifi did not work well, I was unable to work from the hotel, the breakfast has a nice variety, but the bacon was not cooked, I waited for the next batch and still not cooked. Kids were all the buffet, parents were not watching them, they were touching everything. So, I did not eat there, I went out to eat somewhere else. Other than that, it was good.

Breakfast was awesome! The GSA who allowed us a room move was very guest friendly and was able to rectify the issue we were experiencing in our first assigned room promptly. The 2nd room we were assigned was fantastic!

The first room we were assigned had an odor, and the refrigerator was unplugged (I assume to thaw), which made it unusable during our short visit. This was handled ;) Upon departing I went to retrieve the cash deposit and was told that an error had occured and that I would have to pay( MC was inserted and a signature was given on pin pad. That amount was deducted from my account for payment of rm/tx. Cash of $100 was given for deposit in in order to check in.) Ultimately this was resolved...

Front desk staff accommodated a room switch for me right after check-in. I was on the front side of the building facing the parking lot. There was a lot of noise from the lot. Staff allowed me to take a room on the back side of the building with no hesitation. It was much more quiet and comfortable. Housekeeping was excellent. Breakfasts were very, very good. Location was close to major highways and restaurants.

Wi-Fi signal was spotty, at best. Just the one small complaint.

Room looked great. Bed felt wonderful. 2 TV's were very nice. Front desk personnel were helpful and quick to answer any questions we had. Highly recommended. I will for sure stay here in all of my future travels to Lansing. Overall great stay.Breakfast was great ( waffles, scrambled eggs, sausage, juices coffee etc) and very large eating room with 2 TV's and plenty of tables .

Privacy was an utmost importance and we had that.

Room was right next to elevator. Really loud banging whenever it came to the 3rd floor. Headboard is against the same wall as elevator so maybe switch the room around and it will be better

All of the above would be the my comment. I'm thoroughly satisfied with my stay. This hotel is the best option in this area. it's the cheapest in the area, but the greatest quality.

The pricing is a bit much and I stay for 3-4 days minimum. So, I always book through a 3rd party. They're pricing is expensive but cheaper than billing directly through the hotel.

The location was great.easy access to the highway.

The king suite we stayed in the carpet was stained and the air didn't work in one of the bedrooms the walls were alittle bare maybe some photos on the wall would make it feel more of home feeling

room was large and clean. housekeeping on request kept interruptions to minimum. pool was a nice surprise and thankfully not heated. Breakfast provided a lot of options. Front desk and late night cleaning staff were very helpful

TVs in room are old. Missing remote on 2nd TV in living area of room.