I was put in a room that had been smoked in either a lot or recently or both? It was supposed to be a Non-smoking room. The staff were probably some of the nicest, kindest, and polite staff that I've met anywhere. They moved me at my leisure bc I was busy traveling the region the next day, I ended up in the same room across the hall with a balcony and a beach / bay view which was great. The spider webs on the patio attached to the door were pretty annoying when they wrapped around my face- lol. Its 3 or 4 floors and the noise level is high with families and young kids romping. The place was clean and mostly of maintained items, my drawers in the dresser would not stay closed making it difficult to walk from bed or table to restroom or door. beds, coffee refers and a microwave is a nice choice of amenities for myself. The laundry machines were clean but aged but worked fine- Someone did lift my Rick & Morty shirt though? Id like that back! The first room the towel rack with all the clean towels fell apart and spilled towels on the floor, so in my opinion if they updated the rooms to current times, they will reap the rewards of higher rates or at least the value would make sense. The Staff made it a great Stay bc they were genuinely helpful, kind, and appreciative of tips (people tip your hotel clerks if you want the benefits of receiving Yesses rather than No's when you need something from them. Great location of course being in East Bay area - nothing too far by walk, bike or car.

Updated rooms, no complaints its just time !

The mattresses were very comfortable, and I had a great night's sleep. I loved having a room looking over the water and the location was great. I liked having the box breakfast delivered to the door in the morning, ordered the box with oatmeal.

There wasn't unhappy with anything. I was able to smell cigarette smoke somehow coming from another room. It seemed to be smelled more intensely in the bathroom. I wasn't sure if my sisters and I could walk along the beach besides only in front of the hotel because of the signs stating that it was private. It would have been nice to walk down the beach.

The view from the room to the beach/bay was beautiful. They offer 5 different options for breakfast that is delivered to your door for the time you requested between 7 and 10 am. There is a beach with boat dock where you can rent boats, jet skis, kayaks and paddle boards or you can enjoy an indoor pool.

The parking lot was right on the main road and could be troublesome to get out of at times, also, this is obviously out of the hotels control but the fish flies were bad our first night and we left our light on and the window to the patio open and our patio was covered in dead bugs the next morning. Nothing a little spray off couldn’t handle though!

Beach, chairs, lobby, room generally clean. Excellent pool area with large pool, towels to use. Lobby has ice cream and snacks for purchase. The beds comfortable with lots of pillows, temp is self controlled.

The property is showing its age. Eaves are dirty with cobwebs, outside sitting area outside first floor rooms are full of bugs and spiders, cobwebs. Staff comes with blower but not satisfactory to keep tidy. Moldy-stained shower curtain.

The resort was very nice and comfortable for my family. I liked that there was a complimentary breakfast, delivered to the room, and that the staff was accomodating. The room was exactly as shown and advertised and very clean and comfy. The pool was easily accessible for the kids and the location made it possible for the staff to see inside in case of an emergency.

A downfall was that the arcade was advertised to be a bit more exciting than it actually was, still fun though. The beds were a bit hard but not wholly uncomfortable as well

I liked that the room had a table for us to sit at & have coffee as well as a couch that had a table where we ate most of the meals we had while staying here. The bed was comfortable. The bathroom was nice & the toiletries given by the hotel were of good quality. The staff were incredibly helpful & very accommodating. Our room was upgraded to one w-a view & even though it’s winter the lake is beautiful.

I didn’t like that the shower wasn’t clean. I can understand that they may be short staffed though as almost everywhere is🤷‍♀️

The room was clean and comfortable.

The noise upstairs. It seems like we could hear footsteps above our room. We were wondering if people were dancing in the room above us! I think we should get a 3rd floor room next time. The TV channels on the TV and what was listed in the room was completely different. An updated list of channels would have been nice. It would have been nice to have a map of the resort. We didn't know where the ice machine was or if a vending machine was anywhere on the property.

I loved the private beach and the balcony rooms. the rooms were very nice and clean. I loved the colors of the hotel as well as inside the rooms! the staff were very nice. The little store inside was nice as well with good snacks!

I didn’t like the breakfast process. I would prefer to pick all of the items with my breakfast. For instance, I would have liked to be able to pick the breakfast sandwich, a couple hard boiled eggs, a yogurt, etc. Instead, I was only able to pick one “entree” item, and it came with a fruit and a water. it just did not fill me up. I would have preferred a buffet style to be able to actually pick everything I wanted because of the money I was paying to stay there.

View was amazing. Staff was very helpful. Bed and pillows were very comfy.

Breakfast boxes were disappointing. We had stayed here before and it seemed the breakfast choices were better, or maybe our memories are worse. As environmentally conscious people, we were disappointed by the amount of waste from the coffee makers and the breakfast boxes. The heating unit in our room was very noisy and could use some upgrading.

Location on the East Bay is great. Staff is very nice and welcoming. Pool and spa were nice.

There is a boat rental on the property, they (staff) play music on the boats very loudly early in the morning. Some of the music is derogatory. That is not the vibe families are looking for at this property. Rooms and hallways were not as clean as you might expect. Bathroom floor very dirty. They say they give you a "curated" breakfast. That turned out to be packaged sausage muffins (like from Costco). You would expect better food at these prices in Traverse City, foodie capital.