I had the worst experience with Booking.com! I made a reservation online at 8:15 am; after driving for 10 hours, I showed up at this hotel, and they had no rooms available; however, the front desk worked relentlessly to ensure my family of 4 had accommodations. After waiting an hour on the phone with booking.com - I helped housekeeping clean the only room available in the hotel. The manager was extremely accommodating.

I did not like that I trusted Booking.com with my travel plans. Their only option was to refund my money and find me another room, the customer service at Booking.com is awful. Buyer beware.

The room was cozy and had everything we needed, including a decent size mini fridge for food and drinks. The beds we firm, and the linens were clean. The continental breakfast was small, but we ate out most of the time anyway, so it wasn't a huge deal. The location was perfect for us since it was near the Old Mission Peninsula and was close to plenty of restaurants.

The air conditioner could have used some help, but it wasn't a huge deal since we mostly were there in the evenings. The coffee at the continental breakfast was just OK. I suggest going to Biggby Coffee just down the street for a great coffee and breakfast from the drive-thru. Avoid Starbucks, as It's super busy during the summer.

The rooms were updated, so even though the exterior and hallways look a bit dated, the rooms were modern enough and clean! We checked in close to midnight and the gentleman at the front desk was very helpful and kind. Great shower pressure and water heats up quick! Had bath and body works shampoo, conditioner, body lotion, and body gel provided which was nice.

The pool looks a bit old, although we never used it. Carpet in hallway looks a bit dated.

The room is a generous size. The bed was very comfortable.The room was clean. And the location and price is wonderful.

I would prefer if the carpet was removed and it was switched to laminate at some point the carpet just didn't feel very clean on my feet and I'm sure it's hard to maintain when you have pet friendly rooms

This place offers super friendly staff, a clean room, a basic but good breakfast and is in a great location not far from many attractions. The beds are very comfortable and we enjoyed the soap, lotion and shampoo options in the convenient and eco-friendly pumps. The king room was tight but for us it worked perfectly fine. We especially appreciated the desk, microwave and refrigerator (although refrigerator doesn't have a freezer). We are cyclists and there is a path from the parking lot to TART trail. The current price is reasonable which we really appreciate. The staff also helped us with a couple of special requests which was greatly appreciated.

The pool area is nice and they are working on updating but it looked like pool and hot tub could use a good scrubbing. Every other location in the hotel looked clean to me.

Wonderful hotel!!! Don't let the outside fool you: it is all remodeled inside and Very Clean!!!! Super clean!!!! I am a clean freak who doesn't miss a partical of dust, so one can imagine of how impressed I was to have found a hotel This Clean! Great location: walking distance to Pirate's Cove and Red Mesa Grill. Great price! It seems to be the only hotel around that isn't greedy, and that doesn't change ridiculously inflated prices. Pool area is nice, I was very impressed with cork lined floors in the pool area (vs tile, which is hard and slippery). Very comfortable stay! Totally recommend!

Comfortable room and bed. Lighting was good. Staff was very nice and room was very clean. The breakfast area was clean, breakfast itself was minimal. Even though we were next to the elevator, there was no noise.

The sink drained very slowly. Bathroom vanity was very small.

Older building but it's been kept up well. My room looked like it had recently been renewed with out carpet which I loved! Pool area was again older but clean and enjoyable. We had an issue with our TV but the front desk person was at our room to fix it in a few minutes. Front desk number was difficult to find. 501 for front desk. Breakfast was toast, cereal, yogert... Room had a refrigerator and microwave. Will stay again.

The staff was very friendly and even more helpful when it came to making every step of the process of the utmost convenience for my husband and me. And the queen beds in our room exceptional. Perfection in the ratio of softness to firmness. The beds were so very comfortable. The bathroom was also a point of exceeded expectation. They were clean and the bathtub was bigger than the standard size you get in your basic hotel room. I just loved our stay at this hotel. And I can't say enough about the staff and how kind and guest service oriented they were.

The bed was comfortable and the room was clean. The bathroom had good options for hair care.

Breakfast was not very good. 2 basic cereals, 1 yogurt, 1 bread option Room was FREEZING upon arrival- heat was not on at all. I had to turn the heat on and it took hours for it to reach close to 70 degrees