Located within walking distance to local restaurants and stores. Very friendly and helping staff. From the moment you walk you are greeted. Very clean and welcoming lobby area. Elevator was clean and swiftly took us up to the room. Rooms were very clean. Bernie’s is very slow but the breakfast was good. Jake’s, which is around the corner, is an excellent place to eat. Excellent food, prices and waitstaff. There was also a shuttle to and from the airport, which was about ten minutes away. We called from the airport and got picked up rather quickly and were transported to the airport when we left.

My only complaints are that the television could’ve been a little bigger and that there is no fan on the bathroom. The cleaning staff were also very friendly and helpful. The attached restaurant was very very expensive. When we sat down, the two food items on the limited menu we wanted were not available so we just left.

The place was great. Clean. Very pretty interior. Breakfast joint in the hotel was great. Best Bloody Mary's I've ever had. I'd stay there again for sure.

Tried to get some appetizers and drinks in the evening before going to a concert. They were very nice but very understaffed to the point where a beer took over 30 minutes to arrive. I wouldn't rate the hotel negatively due to this issue. Staffing issues happen to a lot of businesses lately. I'd still stay here again but maybe ask them how busy they are before booking a table at that restaurant.

BEST STAFF! Everyone was helpful and kind in a way that didn't seem at all canned/forced. It felt like they were proud of where worked. Shelby mailed us the jacket that we left in the room instantly!! The in-house bar/restaurant is very good. The bartender worked hard for us to keep the kitchen open so that we could have our favorite Brussels Sprouts upon our late arrival to the hotel (we are repeat customers!). Room was perfect for our needs. We had a King Suite which had two areas, one that gave us a perfect spot to complete a very important Zoom meeting. Location is great for anyone without a car. Lots of restaurant choices within a few blocks. If you do have a car, the free parking is in a covered garage right next door.

The internet speed/connectivity could have been a bit better. Everything else was above and beyond. A few hours after we left, the hotel called to say we'd left something in the room. Shelby sent to us immediately.

Very comfortable bed, spacious room. Layout had a separate seating area. Very quiet once in your room. Location is great for a quick walk to a number of very good restaurants and coffee shops. Something for everyone close by. Staff was without exception very nice and helpful. No hidden fees/resort charges. Parking was easy and free. This was my second stay and I'd definitely choose the Northern next time I visit Billings.

While excellent coffee was available in the mornings beginning at well before dawn and that's great, there was no coffee maker in the room. I'd have liked that as an option.

Loved the diner. Never could get in main restaurant- private party in etc. Didn’t like menu that was available in bar. Staff in lobby and store excellent. Enjoyed the ambience of hotel and history. Room was updated and clean. Bathroom updated. Lobby beautiful Loved valet service

First suite was a very small room. Did upgrade to larger suite ( which was basically a room divided in half. Had to track down cleaning staff to get towels and garbage out 4 day stay. No other cleaning done.

The location of this wonderful hotel was in the center of Billings within walking distance to many wonderful restaurants, right across the street from the farmers market (I believe it was on Saturday) and most especially right across the street from the wonderful French bakery which sold out of its Pain au Chocolat quickly each day they were open! The beds and the rooms were comfortable but unfortunately all members of out family struggled with the pillows - which other people have mentioned. They were little balls of something in there and not smooth or comfortable. That was our only struggle but otherwise we loved it and would stay again despite the pillows!

The pillows!

Location great. Staff was good, especially the valet. Bernie’s restaurant was delicious. Bed was very comfortable. Very much appreciated the airport shuttle.

The lack of ways to charge my phone and other devices. There were ports available, but they didn’t work. Housekeeping did not vacuum the floor the one day of several that I requested them to clean my room. I would’ve liked coffee available in the lobby for a longer period of time or coffee in the rooms.

A great hotel in downtown Billings! Many restaurants, bars, and galleries nearby. I had a super comfortable corner room with lovely views of Billings. The free parking was in a ramp right next door. Very easy in and out. Staff was very pleasant. Will return!

I'm just being picky here: Free coffee in lobby was very nice but an in-room coffee maker (Nespresso?) would have been better. Bathroom was a bit small but for a single it was fine.

this was a comfortable hotel with a fab diner in central Billings. Great airport pick up and drop off service. overall a nice place to stay

the fact that we paid for 2 nights through booking.com, missed a flight and so contacted Booking.com to say we were coming the next day and then discovered that the booking had been cancelled by them, even though we had paid for the 2 nights. so I had to pay again for the 2nd night ....

Beautiful boutique hotel with the best staff we have ever encountered anywhere (and we travel frequently). Got there frazzled due to a horrible rental car experience, explained our appearance to the desk staff, and they upgraded us to a suite and sent up a beautiful complimentary snack and drinks. Turned our day around! Will definitely stay there again!! Already posted about this wonderful hotel on social media.