The restaurant was very clean and staff polite professional and served with a smile. The dinner and breakfast was freshly made and the fruit was fresh. Shout out to Elvin for understanding the assignment of making my coffee to my liking, strong! Our room and bathroom was clean with fresh towels. Hallways were clean. The hotel was quiet and peaceful. Guest service staff was polite. Complimentary parking was my decision factor in deciding to stay there. The parking lot was well lit.

There was nothing I did not like.

The lobby was bright and spacious as were the rooms. The bed was comfortable with nice sheets and fluffy pillows. The bathroom and shower were spacious. Everything was looked new and clean.

The restaurant was convenient being right in the hotel lobby but my food was terrible. The caesar salad was swimming in dressing, the salmon too salty and sat on a bed of spaghetti with a strange orange sauce. I was tired and hungry, so I ate it. The staff was nice. The wine was good.

Vicinity to the venue we were attending was fantastic. There is plenty of parking, room was great.

We arrived prior to check in and waited until just before 4 to head in. We were told the people had checked in early and the king room that we reserved had been taken already, and it would be some time until now were available. Many other guests experienced the same. We waited approximately 10 minutes and checked again and were in luck. I don't understand why our how this mix-up happened, but I was glad to have it resolved quickly.

rooms have been renovated, nice view

Location

Noise coming from panel near window didn’t happen all the time but it did. Not having a pool or hot tub. Some of the waitress we would ask for something like Sal, pepper, and sugar packets and would just bring the salt and pepper. Had to get up and get it from another table. This happened a few times, another time we asked for straws and a cup for the baby and straws were brought but no cup, had to ask for it again and then we got 2 cups.

Staff at the desk to be commended. They were extremely attentive and helpful. The restaurant staff were great! Our server was wonderful and the chef is incredible. We were staying because the hotel was a 2 minute drive from the hospital my husband was at. It made us very comfortable because of the location. Thank you everyone there.

Nothing!!!!!!

For the most part everything was great, the place was gorgeous and comfy beds and ohhhhh the showerrrrr! I wish I could take the tv and shower with me everywhere I go! Best shower I EVER had in my entire life! Thank you to the lady with the cute and sparkly pink nails for being so sweet and understanding!

My only quarrel is that when we went for breakfast (after we were told at check in that we get free breakfast with booking.com) the staff seemed like he didn’t belly’s and said “so far it’s no but let me double check.” That was rude he could’ve just quietly double checked with the front desk.

Very good Housekeeping. Just enough amenities to be comfortable. Excellent for access to Teterboro. Convenient for business in the area. Very well stocked guest pantry for snacks, etc. Night Auditor on duty overnight 9/22-9/23 very helpful and courteous.

Checking in with Alan at the Honors desk was like checking into the DMV. No warmth nor welcome. Overall, service was sluggish, especially in the dining/bar area. Waited 10 minutes to be acknowledged, another 10 to get a refill. This is a Unionized property, so no real sense of urgency. No Business Center. Less convenient for visiting NYC since no direct bus service. Would definitely recommend having a car.

The hotel was very clean! The rooms were clean but ready for new carpet. It was nice having the 24 hr coffee/tea/hot chocolate! The staff was incredible with their professionalism, extremely helpful and always had on a smile!!

I wish there would have been a fridge and microwave in the room.

Bathrooms need an update! Being such a busy hotel and always booked! The tubs in the bathroom need to go. The sink are old and the toilets are old! Need to upgrade to walk in showers! Other Hilton hotels down the street have such modern bathroom. Other than that all is nice!