The location and the views were great. The room was nice a little dated but the beds were very comfortable. All the staff were friendly and helpful. The check-in staff made our check-in process smooth. The breakfast staff were friendly and made you feel at home. The food was great. The homemade omelets and salsa were delicious. The made-to-order omelets, eggs, various juices, and great-tasting coffee were a treat. The bar staff were friendly and the drinks offered were delicious. This is our second stay, last year and this year. We will be back. I would highly recommend this hotel. This hotel provides 5-star service.

The room was a little warm better AC would be great. I carry a portable fan so that helped. It would be nice to have more USB plugs for electronics.

This is a beautiful resort, and our room was great! The team working here is AMAZING! Although it's large, it's very clean and quiet. The rooms have fireplaces, and balconies with beautiful views. The beds are incredibly cozy, and there's plenty of seating throughout the room, so relaxation is a guarantee! Our room had a spa tub, and all faucets had good water pressure. Little things like having an automatic icemaker in the fridge really go a long way with taking care of guests' needs! The complimentary breakfast is out of this world! Omelets are made to order, and there are plenty of traditional favorites, in addition local flavors. The bar even serves pizza and wings in the afternoon. This place has thought of everything! Special shout out to Brianna for being so friendly, and making check-in a breeze. She made us feel very welcome! We had such a lovely stay, and can't wait to come back!

Our only issue was the toilet. The base was loose, and we had some trouble flushing. It's very important to say that the staff was absolutely wonderful about addressing this concern. No facility can be 100% perfect all the time. How you handle issues is more important than anything, and this staff does it right! We'd definitely stay here again!

Location and view are tops. Free roaming elk and horses are fun to watch. If you golf (we don't), this is the place for you. Access to walking trails, dog park, tennis and pickle ball courts, and Ruidoso convention center is great! Hotel pool, hot tub and fitness room are nice. But the absolute best is the breakfast! You can get eggs cooked to order and choose from a great selection of foods from the breakfast bar. Staff was super friendly (even at 6:30 AM). Can't wait to return for another vacay.

WIFI is not secure and iffy, but that is probably more of a geographical problem.

Breakfast, very delicious and the bar knew how to make a perfect old fashion. Location perfect near everything.

The Jacuzzi needs maintenance, not all jets working. We had one and it was weak.. I'm weak and sick from chemotherapy and needed the disability chair for the jacuzzi and you don't have them. My husband had to help me in and out. For the amount of money charged per night I think hotel should invest in new pillows because they stink bad. Hard to sleep on them. We had to go buy pillows and pillow cases. Managers should law down on the beds to see how bad they smell. You need hand bars in bath tubs to get in and out. Think of people with disabilities, elders who need it. Cater to all when it comes to safety please.

Excellent made to order breakfast or a buffet with extensive options included in price. The lobby was beautiful and relaxing. Golf course view was nice and had a walking path. Staff was friendly and helpful. The beds were comfortable. The room and pool area were very clean.

The room was a bit too small for 2 queen size beds with only about 1 foot between the bed and the closet. Made it difficult to use the closet. With only a 1 night stay it wasnt much of a concern for us. Guests attending the convention next door overwhelmed the lobby in the evening.

The property is beautiful, set in the mountains this was like an all inclusive resort. Hands down, best complimentary breakfast I've had. Cooked to order omelettes, not to mention HOMEMADE posole and Red Chile. Elk crossing the fields while sitting by the fireplace, and the sun setting does not get any better.

Jets in the hot tub could be higher, and the rooms are a little dated. But all in all I enjoyed our stay. We were not able to attend the horse races nearby due to new owners which was really a bummer, as this was the reason for our trip. BUT the hotel made up for this with their exceptional and friendly staff. THANK YOU!!

The location was wonderful and the ground were beautiful!

The room did not feel clean and it felt dingy and not taken care of. Complete opposite from the lobby area. Was had scratch paint where it looks like furniture once was. Fireplace was chipping, rust in freezer, ice tray dirty, coffee machine dirty, inside of nightstand dirty, card that spoke about cleaning of room, was written on and dirty, no soap in shower, lotion bottle dirty on outside and looked used. Sunday staff seemed not interested in helping. When we called downstairs for laundry bag, we were told to come down stairs and get one. At that moment, we had 3 housekeeper on the part of our floor that we could see from our door. So I went and asked them. Dinning table was dirty from breakfast.

Everything about the property and staff were great! Ms. Ruthie and her staff at the front desk were very polite, accommodating and always helpful. The breakfast buffet and made to order eggs were exceptional. Kudos to the chef, he made very tasty omelets and waffles! The room was extremely clean and quiet. The property amenities provided a little something for everyone. Overall great stay and I would highly recommend MCM Elegante Lodge to any family traveling to the area!

Nothing

The staff was top-notch with service and hospitality. The room was spacious, clean, the beds were extremely comfortable, amenities were great and I was surprised by the over-sized jacuzzi in the bathroom. Breakfast was very good. Wish I could go back to this facility today. It was an exceptional stay.

The refrigerator rattled..I unplugged it…easy fix. I would like to see a 4 or 5 star restaurant at this facility. Everything was so wonderful at this hotel that I didn’t want to leave to eat. Even an outdoor venue would be different and fun through every season but winter…just a thought. They do offer finger food (wings, pizza, etc.) at the bar. I just personally wanted something nicer.

The rooms we nice and reasonably priced (we went in the summer/off-season); the breakfast buffet was very good and the food staff were super nice and helpful; nice walking trails to take you around the gold course and into the town, if you wanted.

The toilet wasn't secured to the ground and would wobble when you sat on it; It worked fine, but was just awkward and a little concerning; The A/C took a little work to keep a constant temp through the night; Overall, the place was great, just perhaps starting to show a little age