We loved everything about this stay, especially the firepit, the food, the hummingbirds and bike rides! We also really loved the beautiful calm atmosphere, natural grounds, green areas, traditional decor and friendly staff. We will be back.

Small issue-At one point the pool area was packed with guests who were there for a conference and the restaurant wasn’t open so everyone was ordering food and drinks from the pool bar. As a result we waited for over 1.5hrs for a pizza which wasn’t even correct when it came out. The staff couldn’t keep up so I think this could have been managed better and more staff should have been on during this busy time.

We’ve stayed here many times. The area is quiet, peaceful and picturesque. Staff is always great. The food at the Santa Ana cafe was good both at dinner and breakfast - we went with the buffet for each.

The room was a little drafty and cold. We had a room where the door opened to an outdoor courtyard. There was no weather stripping on the door and cold air literally whistled into the room. As it was late when we got back from the Santa Ana Casino, I just stuffed toilet paper between the door and door frame rather than call the desk. The TP fixed the problem and the heater was finally able to sufficiently warm the room. I did let the desk know in the morning- they said renovations are coming this spring for that area. However, at 289.00 a night….this shouldn’t happen.

We booked a balcony room. Pictures on website showed a full size balcony. Very deceiving and disappointing when we checked in. When checking in was told it was a Romeo and Juliet balcony. Had to pay an extra $60 for a full size balcony. This was false advertising.

Balcony faced the back of the property where work vehicles were constantly going back and forth all day and night. Also, guests were taking their dogs to do their business right below our balcony. Not a pleasant sight.

Beautiful property and everyone was very friendly

One night around 12:30-1:30 am all of the alarms went off in the rooms. The front desk kept us informed as to what was going on and that they were working to find out why alarms kept going off. However we felt that the hotel should have at the very least bought our breakfast of taken a percentage off the bill .

Location is secluded yet close enough to go do things other than what’s offered on the Resort.

1. The heating in the rooms are either too warm or too cold; 2. The food for Dine-In… for the price we pay the food was cold 3. No Microwave to warm food ☹️

We loved all the amenities that the hotel offered. Room service was very good and it was easy to order (online ordering instead of over the phone). The restaurants on property looked very nice and had a variety of cuisines. The room was clean and comfortable with a gorgeous view of the mountains; the balcony was a nice bonus. However, my favorite feature was the walking path on the east side of the property. It was the perfect way to stretch our legs and get some fresh air after a long day of traveling.

We had some disappointed kids when we found out that the pools closed at 8pm on a Friday night. Also, our room was at the far end of the property and it was a little bit of a struggle to get suitcases, shoulder bags, kids and a dog to the very end of the property. (Perhaps they offered assistance with bags and I just didn’t hear it during check-in).

Beautiful decorations and scenery outside. Loved the access to the spa, horseback riding, and pools. The kids loved the s’mores.

It was very expensive and we probably will not return due to the high cost.

Beautiful location

Restaurant was closed, not a lot of options, and because we had our dog we were WAAAAAYYYYYY out at the very end of the property. Not the best room, but it was okay.

The setting was beautiful and the staff was very friendly.

Getting no room service at that price point for the room and resort fee is just simply poor form. Not warning about it in advance is also poor form. The resort fee is way out of line/ outrageous. The food was overpriced and very average.

The location and view is tranquil and beautiful. The pool and available activities made it fun for my kids and I for our staycation.