GREAT location and staff. Easy valet process. Glad it had a mini fridge, and was easy to walk to 2 metro locations. Also loved the park outside, so I could take my dog

The water from the sink tasted like butt. We had to clean it ourselves, and it had yellow and pink build up. It still smelled and tasted bad after we cleaned it. I really did not look forward to brushing my teeth. Also, the cleaning staff only came around early in the morning, and even if we moved our dnd sign inside when we left at 10am, they never came back around. I had to ask the front desk for cleaning service, and they had to contact the staff multiple times. I’m sure they were busy, and the staff was super nice! But it was sad running out of towels and having dirty sheets for 2 weeks.

Everyone was very nice and efficient I’m happy that the check in/check out process didn’t take long. You need your key card to use the elevator so that made me feel more secure about my stay. Beds were very comfy and there was a smart TV in the room which lets you access YouTube and listen to music. They also let you leave your bags if you get there too early before check in which is super helpful as well.

The only complaint is that the room at times smelled really bad it was coming from the bathroom but the smell would be there even if no one had used the bathroom. I think it was the pipes and I don’t know how controllable that is but that was really my only complaint.

I loved my room. It was larger than expected, clean, comfortable bed. The bathroom area was small but efficient. I was glad to have a refrigerator. The location was ideal, off busline, near retail shops, and food options.

I didn't care for the lobby experience. It had a noisy, busy atmosphere, with few food option. I had to hand the staff my cup to get hot water for tea. There was a bar but it appeared closed a large majority of the time. The whole concept needs work.

Incredibly comfortable, great design with bathroom, staff was so nice! You should tell people about the food hall across the street, that was so cool and convenient. The view with the park was so beautiful.

Honestly, everything was pretty amazing. In room coffee was not great haha, but loved the downstairs coffee. I would not recommend that place Kimoto. It was not a beer garden (as noted on the welcome letter), but a overpriced touristy club with poor service.

Was so pleasantly surprised by this place. Loved the breakfast setup they had and the fact that it was all day. Every single staff member I talked to was so ridiculously nice, they even let us pick which floor we wanted to stay on. Room was nicer than I expected and the bed/pillows were so comfy. The location is also excellent with everything you need a short walk away.

The staff was awesome ...my room wasn't ready they held my bag so I could eat lunch, arrived back and went to my room the bed was comfy I slept all day and had to peel myself out of it ..the location was key for me it's near every method of transportation

Nothing really...the pillows were too soft, but thats my personal preference and no slight to the hotel

The location was everything

When I come to Brooklyn, I do enjoy staying here. I wish they had like discounts or some thing but I understand it’s tough times the air condition did not really work in my room and I’m not sure how often the cleaning service happens but I did the cleaning myself, which is fine. I have two arms and 2 feet. I can do it, but I was just a little shocked.

Excellent location with the convenient access to all of New York via an excellent network of public transport. Subway stations were a 3 - 10 minute walk, and the mix of lines available means that all of New York is available with at the most one transfer. There is also a great mix of high-end and cheap eats around the hotel. The whooshing sound you hear is not the wind, it's the subway!

The staff members are exceptionally hardworking and honest. My daughter forgot her iPad at the coffee station downstairs. Asked the front desk and was told a staff member had found it. It was returned to us and we were overjoyed and very impressed. Also asked for housekeeping after hours and was impressed that the room was clean when we returned even though it was very late at night. Will recommend this hotel to anyone!

The telephone in the room was not working at the time of our stay. Had to communicate with front desk by going downstairs to the lobby each time you needed something. We were told they were updating their communication system at the time.

location

was expecting it to be more lush for the price