1. Location was excellent and the hotel was grand and beautiful, being well maintained and clean 2. Complimentary tea, water and coffee in the lobby all day 3. Ample carts available to move suitcases and the variety of style and sizes

1. The breakfast was lack Lustre. Decent variety, but not necessarily tasty 2. The night staff on desk wasn't very hospitable or helpful. It was almost like we were a bother. Nit everything was explained and when questions were asked clear descriptive answers were not provided. 3. The room was nice a little dated but my true concern was the bathrub/ bathroom. These need to renovated to include comfort height toilets for seniors and a clean tub that doesn't look and feel like it is started to fall apart.

Beside Walden Galleria Mall, lots of restaurants nearby. Easy access to I-90, airport isn't far. Be worth checking if have a Park n Fly options if you plan on travel. My stay included a breakfast which was a buffet style with decent options. Staff at check in were very helpful. Very nice indoor pool area with a Courtyard, believe 2 levels of rooms facing the Courtyard. On stay I noticed bar and food service in Courtyard with big screen to watch football as it was on a Sunday.

The Hotel could use some updates, ex. USB outlets in room for charging devices (there is a charging station in lobby) maintenance on taps in tub / shower.

Air conditioner didn’t work properly

During the day, the courtyard used by the hockey team, U12, was amazing as a gathering place for them to socialize, play, eat food they brought in. The courtyard is a great resource for groups coming to the Buffalo area. The breakfast was good and breakfast room spacious.

The security guard could have shut down the partiers and drinkers in the courtyard by 12:30 am. Having it going til the guests are tired of being there, 4 am, is not enjoyable for anyone needing to sleep and get up early. People drinking alcohol only get louder the longer they drink and socialize and we were unprepared for this in our courtyard facing room.

The hospitality we received so late at night was very much appreciated after having an electrical emergency at our house which forced us to seek a room for the night. I wish I could remember the girls name that checked us in but she was very compassionate and accommodating especially since I had 3 kids with me. I already had a stressful day and she eased that stress with her kindness. I truly appreciated that! The breakfast was amazing! Hot eggs, sausage, home fries, oatmeal, pastries, bagels and yogurt was perfect for the kids before I had to take them to school the following morning.

I liked the hotel and it’s not that bad as other people saying on Google or yelp. The rooms are clean, you have unlimited coffee in the lobby, nice pool but for me it was cold to swim but I saw kids enjoyed the pool. Breakfast was great too, they giving you coupons to enter breakfast cafe. It has bar open until 10 pm weekdays and 11 pm weekends. The location was ok 20mins from Niagara Falls. We had a great deal and it was pretty cheap. The hotel met my expectations. I wouldn’t pay double price for the same hotel for 2 nights so it’s great price, great value, and we enjoyed our stay.

The location was great, check in was great and the room was great, the bar was my favorite park racking up over a hundred dollars in drinks great bartender, location is under construction but don't let that deter you. It's a gorgeous hotel in a great location and I absolutely will book here again.

Downsides are minor, pillows are like non existent, those definitely need an upgrade or I should just travel with mine, first night there im fairly certain there was a homeless guy sleeping next to a room on the ground level, didn't bother us just caught us off gaurd.

The pool was in a very nice location inside and large enough for many guests to enjoy. Breakfast was better than expected with eggs, sausage, fruit, and yogurt available. The staff was friendly and knowledgeable. I didn't have the opportunity to try the on site bar / restaurant, but it looked inviting. The hotel location is great, surrounded by restaurants and shopping, and within 1/2 hour of Niagara falls and the border.

My wife said she found some spots less than fully clean the room, but I didn't notice. The room seemed well kept overall.

Overall its a beautiful place to stay. Very clean...

Our blow dryer didn't work my daughter called the desk and said she would have to wait till 9am.. Why couldnt someone go in a different room that was empty and took that blow dryer. She told the lady she would need one by 6am please the came back with I cant leave the desk so when someone comes in i will see what they can.. We weren't to happy got to check out and there is 3 people standing around doing absolutely nothing but talking to eachother.

I visited with my little kids and my parents the hotel. At the service desk one of the staff who named Orlando helped us so well. He made sure we have our room ready, because my mom uses walker he made sure our room is close to elevators and on top of that he did above and beyond to provide us with an extra blanket ( the service team wasn’t available when we asked for blanket). I believe people like Orlando made our visit so especial. We will definitely come back