I love the staff and I got it in early and they let me get into a room before 3:00 which was fantastic cuz I was tired I especially want to mention Ruth at the front desk who is amazing there were some very difficult people checking out and she handled herself with Grace and poise and like professional I was almost considering leaving and going to another hotel until I saw how she handled things she was amazing you are very fortunate to have her at the front desk I'm in this business and it was a tough day for her and she handled it very very well very impressed.

I did not care for the fact that I had a non-smoking room and everything smelled like cigarettes in my room including my linen and my towels so that was a big turn off you got to do something about that and I ordered a pizza and another person took it and said they were me they stole my food so that wasn't a very good experience other than that it was a great stay

The room felt like it had a lot of space and I liked how big the shower was and also the bed was really comfortable actually. Liked how there was vending machines for late night snack too. Everything was actually pretty great 😊

If the pool was actually clean and ready to swim in. Also had a hard time getting in to the gym part I guess the door needs some fixing or something. If the spa room was also running that would have been great.

The room was pleasant and warm. We arrived in bufallo at the beginning of a snow emergency warning so the bar etc was closed and as a result there was no real atmosphere , we thought we might be snowed in and had we been we would have struggled with the lack of atmosphere. However the hotel had an on site gym and a decent enough breakfast that one would not starve but lacked healthy options

As a dairy-free customer there were very limited options for breakfast , I.e Black coffee and peanut butter..

I liked the room placements honestly like first floor is around the whole front like not near anything other than the hallway.

My heater thing was very loud when i was trying to sleep sounded like it was going to break at any moment. Doesn’t bother me tho, they just needed a new one. No big deal

Very clean hotel, staff was nice. Breakfast every morning was good. Housekeeping provided extra things if needed. Super close to restaurants & stores.

Would be great if the time they provide for breakfast in the morning was a little longer than 6:30-9:30 especially for those who may sleep in a little longer that 9am. Also would be great if the hotel provided 24hrs of coffee service.

We were only there for one night so we didn’t need all the facilities. I saw a laundry room, gym, jacuzzi and outdoor pool. There was a practical continental breakfast right in the lobby. The staff were very friendly.

The dirty cleaning rags were still on the table in our room. At least we know the room was cleaned prior to our arrival.

Location is good. Staff is kind and responsible,especially the reception during the night. We felt warm when arriving at late night!

If cam have drinking hot water in room will be appreciated; Breakfast missing proteins, if can have eggs will be appreciated.

In the Snow storm on Christmas Day Jackie and Kirton's hospitality was unforgettable,They are a godsend, they are angels and heroes that I will never forget.

Complimentary breakfast, friendly staff upon check in and out, the room was so clean and cozy - The beds were so comfortable! And the bar and grill next door was a great time. Everyone was so nice and in great spirits. We will be coming back for sure :)

Everything was great, only thing I would recommend is maybe a microwave for the room but other than that we are so pleased with our stay!!!

that it was right off the highway and close a church function we were there for ‘

wasn’t worth the 187.00 a night stay! rooms outdated bad neighbor, the outside security doors don’t lock, the pool was cold and the hot tub wasn’t working!