Location is excellent. Perfect distance from Time Square to avoid all the crowds but close enough to walk there. Hotel was neat and tidy. Everything was clean. The coffee machine made up to some extent for the lack of a restaurant and there are so many places close by to grab a bite that it doesn't matter. We enjoyed it! A big bonus is that it's virtual across Bryant Park which usually has something happening there.

The coffee machine was great but there was only one e so it got a bit busy and was a bit cramped as the mezzanine is a bit small. I was a little dissapointed there was no fridge in the room but suspect I could have got one if I needed - saw staff delivering one to another room.

What we loved the most about the hotel was its position, right at the corner with Fifth Avenue, and Bryant Park, very good various metro connections, and Penn(sylvania) Station on a reasonable walking distance. Hotel and room were cleaned, the size of the room at the limit (manageable space to store 2 luggages, despite its general size smaller than what you find in Europe for the money). We were pleased being able to make a late check-out and leave our luggages to be picked up at later our, and get a 2nd blanket (a king bed provides only one). The shower and the water temperature and pressure were good. the dedicated wardrobe a bit small, the sufficient hangers (incl. for trousers) paid off. We also had an iron, which was useful.

A pricy stay in general, but given the conditions, the location in the heart of NYC Manhattan, and the period of Memorial Day, I think we ended at a good price for a short notice booking. We would have valued having a tea machine in the room, a small fridge and a bed slightly bigger. While the room was equipped with a bathtub, the shower system was fixed on the wall and this has an inconvenient while taking showers. The airco system is very noise, we were glad we did not require it during the night, we left it run during the day, and switch it off when we went to sleep (there were 22-35 degrees outside when we stayed here: end of May - beginning of June). Have seen the same airco systems at all hotels we scanned for our stay.

An ideal place as a base for exploring NYC. Great location, proximity to the subway are undeniable advantages. Very helpful and knowledgeable staff. Special greetings to Frank - the concierge. If you need anything in NYC, this is the person you should turn to first. (E.g.: airport transfers, restaurant recommendations etc. ). Frontesk also very competent. There was no problem with late check-out or cancellation of wrong order. Room service - flawless. Cofee desk on Mezzanine level is also a nice thing, although in the morning you can spend several minutes chatting in line. Room as expected. Very comfortable beds. On the 25th and 5th floor vending machine with ice. Top for those choosing rooms: if you're on high floors avoid those that don't face 40'th street. The view is poor and there is a constant hum of fans from nearby buildings.

The hotel is renovating one of its two elevators until October 31, 2024. Morning rush hour is a guaranteed wait of several minutes. In fact, when we arrived there was a notice in the elevator that the renovation was to last until the end of August, but during our stay this date was extended.

Rooms were always clean and up to standard. Location is perfect in Manhattan. M floor was also fantastic with the coffee making facilities etc. Everyone in the hotel was lovely, both staff and guests - all polite and kind and willing to help. We asked for a twin room change as we are siblings and had a king bed, when possible this was changed with us for us and was no trouble for the reception team at all. The bellman in charge of cases and valet service was also very kind and willing to go above and beyond. Thank you :)

Lifts were not great as one did tend to be shut at a time due to renovations but still manageable!

The location is the best! The staff was very nice and helpful except for the man in charge of the luggage. The room was clean and good size. The beds and linen were very comfortable. The bathroom was also good size and clean. What was good was that the room was in the corner of the building so it was not so much noise from people walking by, nor traffic.

When we visited it was a renovation going on with the elevators. Sometimes we had to wait very long for the elevator and a few times we even had to take the stairs when we waited very long. This was not good. We missed a fridge in the room. It said we should have a room with a view. It was a view into another building. What was good was that the room was in the corner of the building so it was not so much noise from people walking by, nor traffic.

Perfect location, walking distance from Rockefeller Center, Times Square and other important locations. Clean and well-equipped rooms. We appreciate that you can have a coffee, tea or hot chocolate on the Mezzanine floor. Special mention to Willie, who helped us find a transfer to the airport and stored our luggage for a few hours after checking out.

There’s only one lift as the second one is being fixed or updated and the wait can sometimes be too long. Also, the AC can be quite noisy even when it’s off.

location, cleaning, staff

nothing really

Location is excellent. Room size (2 double beds kings room) is little bit tight if you do have 3 suitcases. But surely better than other similar hotels in 5th avenue. Friendly staff. Specifically Frank is absolutely great and he is Go-To person

No bottled water in the room as you need to fill your own bottle from the lobby including the coffee/tea. Vending machine dont have an option for Milk. Bit of juggle if you wanted to make tea. During August, one of the life was not working, so with one lift its a bit of wait to get in.

The location is unbeatable, next to Bryan Park. The room size was just right for a group of 4. Worth mentioning: Cleanliness of the room. And free coffe and tea machine, a plus!

Problems with the surcharges on the card throughout the stay (for some reason the money held as a deposit was not showing up in their system) and they were making small charges to the card every day. The very friendly staff wanted to help. But annoying not having the money and having to explain the situation to each person at the reception.

We LOVED the location. Convenient to Bryant Park, restaurants, and Grand Central Station. Willie in the lobby was so welcoming. It felt safer than being closer to Times Square. Hot chocolate was good on the Mezzanine. And ice machines worked on floors 5 and 25. Room attendant Milady and housekeeping were excallent.

Wanted to have 2 chairs in the room. The pillows were KING SIZED and the bed was full sized. Wished for smaller pillows both feather and polyfill. Lobby is very small. $100 a day is a steep amount to put on hold every day of our stay. We have still not received a refund on this $400 hold on our credit card.