The staff from Joe at the very first reception to Melenie at the front desk and Rikki in the bistro who was working very hard with his waitress partner who’s name I did not get were exceptional with their enthusiasm kindness professionalism and clear effort to make us feel welcome and make the stay problem free Thank you to all of them Even as we were leaving our room a custodian was dusting the baseboards and took the time to ask us how we were and how our stay was. It’s a nice staff that make you feel welcome

We are repeat visitors to this hotel —We’re very happy here. The facility is lovely and the staff us as wonderful as possible.

This is not a criticism, but rather a suggestion to future guests with special needs. We travel with children and with a mobility challenged adult. While the hotel is fully equipped to accommodate all needs, we found there was a learning curve to decide which entrance and which elevator was best suited our particular requirements. Also, as we learned last year, while entire staff will try to be very helpful as immediately as possible, if you have special needs try not to arrive in the midst of a major event like a convention or a “Turkey Trot.”

The hotel is nicely located in the main street and all pubs and restaurants are close. Rooms are huge, but everything a little out of date. The beds are very comfortable and the area quiet. Excellent parking option that was included.

Not much to offer on late arrival. A bar or some available simple food would be nice as everything closes early in town.

The room was very clean. Very good job by the Housekeepers. The Housekeepers were friendly in the hall as well.

The lady at the front desk did not give me the rundown on anything. I had to ask about parking. I had to ask where the elevators were. When I checked out I was surprised to see a charge for parking, I was never told that either. The lady was friendly but just didn’t offer much about the Hotel.

I like everything. Clean. Hospitable. Convenient. Total opposite of ‘Springs Motel’, that’s a filthy rundown dirty pest hole like its rude callous crazy crooked owner.

There wasn’t much to dislike. Could maybe have a hot tub area? But their other hotel Hampton Inn/Suites -3 blocks away has one and you could book there. The hotel restaurant-Bistro-was just ok. Maybe think about a Summer Series of rotating special guest chefs.

Good location. Modern and clean. Surprisingly large room. Very comfortable bed. Pleasant bar with fireplace, nice to hang out for drinks.

Room was great which made a large tear in the drapes glaringly obvious. At the restaurant they charge high end prices but the quality of the food wouldn’t be acceptable at a low end chain.

I liked the location because we were there for Comicon at the City center. Also the dinners were pretty good

The double beds were too small..wish there were more breakfast options. Also wish that they had an arrangement with Comicon so you didn't actually have to check out at the normal time on Sunday.

close to everything

the Bistro was closed to guests during our stay. it was wing used by groups that were using the meeting center. This left us mere customers without a place to get a meal, a drink or even a coffee at the hotel. we had to leave the hotel to get breakfast !! This was a big disappointment to us. the hotel catered to the large group and couples or individuals to fend for themselves!!

Very convenient location. Can walk to a lot of shops and restaurants. Very clean and comfortable.

We couldn't get in our room. The man at the front desk told us to turn the handle upwards to reset the door if it doesn't open. Apparently this is normal. I wish he said something when he gave us our room key so we could have avoided walking back to the lobby. Our room was on the complete other side and top floor.

Although the property is dated, the room was clean and comfortable. Heating/cooling was quiet and efficient. Property is at the very north end of Broadway, but still convenient for restaurants/bars.

Parking charge of $10/night seemed ridiculous when we already were paying over $400/night during Saratoga racing season.