I love the value size and condition of the room. I love the pool sauna and jacuzzi as well as the game room grill and lobby. All the staff were extremely enjoyable to work with. Free laundry etc. Trying to book a spot for next year already. A wonderful experience.

I had no complaints everything was wonderful

The view from our room on the mountain side was beautiful. The pool and hot tub was a great resource. The laundry room was helpful. The room was well equipped including the kitchenette. Everything was clean. For the price this was a great find!

It would be good for there to be some kind of way to communicate from the pool in an emergency. The emergency phone was in a room that was locked. The noise from above was quite loud due to the construction of the building. The floors etc. are not as solid as you would find in a chain hotel so noise travels. Not a deal breaker, just something to be aware of if you are looking for peace and quiet, or have children who nap.

Excellent location from the three ski resorts (sugar, beech, and Appalachian). Laundry is available. Hot water swimming pool. Rooms are very cozy, rustic, and comfortable. Staff friendly and kind. Clean kitchen and appliances in the studio apartments.

The exterior of the building is a little outdated. Looks like a haunted house from Scooby-Doo :) The hotel needs a better entrance illumination and signalization for the guests when they are entering the property (especially at night). It is dark and difficult to see the entrance.

The location was perfect for our attendance at a wedding in Banner Elk. It was very convenient to restaurants and shopping as well. The staff was very helpful and super friendly. The area surrounding the hotel was beautiful. We spent very little time actually at the site but found it comfortable.

The place is a little dated, although the bathroom and kitchenette had recently been refurbished.

I bet families love the large indoor pool! I would have joined in the fun but I have not been swimming since covid hit. The facilities were clean, quiet and a grand place for families. Since I use a walker and I booked ahead the management was able to put me on the entry floor!

The stuffed chair was in the way of the walker and I was afraid I would fall if I tried to move it. I did not tell anyone because I was gone all day. (My fault entirely.)

The staff was so friendly. The pool and hot tub were in good condition and a great way to relax in the evening.

The floors squeak really bad so it was impossible to walk around and be quiet while others rested.

Location was great. Indoor pool and hot tub ideal for kids and for relaxing after long day at the mountain(open till midnight).

Game room has potential. Games are dated, not as advertised claw machines empty. But air hockey, pool, and fooseball are classic fun.

Great location, amenities, value, and staff

Room is not soundproof at all, you can hear everything happening everywhere. Our room and a strong musky smell.

the kitchenette allowed much more flexibility for having simple meals we could prepare the building and decor were classic, old but cozy

mattress was pretty worn

We thought the staff were friendly and helpful. They did the best they could to make us feel welcome.

The property is old, even by time-share standards. The units were smaller than we expected. Certainly, the lodge has been affected by the pandemic, and several facilities were closed or not in operation. The location - about midway between Banner Elk and Boone (but on a busy highway) was good for our purposes, but others may want to be closer to the attractions.