Place is wonderful

I get there and there's a $100.00 deposit that was not discussed in the original payment And it had to be on a card. What if I didn't have $100.00 on a card, or 100.00 period. And I booked this no refund. Booking has to be done better

Clean and spacious apartment-style room. Comfortable beds. No extra fee charged for the pet. Good price. Good staff service.

We had trouble using the air conditioning. Access to the hotel is quite dark and somewhat complicated.

Excellent front desk Clean room Good bed

One of the blanks had color spots No in room slippers No water bottle Not enough cups

This was a last minute stay - our connecting flight was cancelled. The hotel was cheap and close so we took it as hotel rooms were going fast with so many flights were cancelled because of the weather. This hotel isn't fully renovated, but what they have done is really nice. The beds were comfortable. There was no noise from other guests, the airport, or the streets outside. The bedding crisp and clean. The furnishing were nice, but some of the built-ins were old and a little hammered. It was a very spacious room, with a separate sitting area with a door separating it from the sleeping area, kitchenette and the sink with mirror was separate from the shower so one person could shower, while another got ready in the sink area. With 4 of in the room it was nice to have the space. We couldn't have been happier!

Some built-ins were a little dated and worn. You could tell it needed to be replaced, but they just hadn't gotten to that costly fix. The room itself was great.

The location was good and the staff was great with the exception of the manager.

We booked our stay on April 1 to arrive on June 23 and stay to June 29. The listing included a pool, which was one of our MUST HAVES. When we arrived, we were told the pool was broken and had been for several months. We expressed our disappointment about that and asked if we would be compensated for the inconvenience and was told by the manager that if we didn't like it, she would cancel the reservation and we could go somewhere else. We wish we could have done that, but it was not an option. Within 24 hours after we inquired about it, the pool listing was removed from the website.

The location was great. It's right next to the light rail network, which made it easy to get into Charlotte for sightseeing... A number of breweries just up the road etc, and close to the airport. The room was a really good size with a fridge and microwave. Comfortable bed, clean linen. The staff were all super friendly. Free coffee in the lobby was great and they were more than happy to store our bags until check-in as we arrived early morning. They offered us an early check-in but we didn't need it.

Didn’t like that the faucet in the shower broke on the first shower, however they were super quick to acknowledge it and fix it (but it hints to me there needs to be more proactive maintenance assessments in the rooms when cleaning them). Nor having the room key only set for one night. Attention to detail is important. The place needs a little work, lobby toilets were out of order.

No breakfast available at location.

The rooms were clean and comfortable, the staff is amazing!! Cynthia, Javier, Ashley, everyone was so kind, welcoming and accommodating and that made my stay here very special, especially considering the situation. I flew to attend a training course in the mountains near Ashville, but after Hurricane Helene, the course was canceled and I ended up staying here for nearly one week, the plan was two days 9/25 - 9/27, and drive to Ashville, which I did and drove back on the 9/28 to Charlotte and of course, I came back to this hotel where Javier and Cynthia helped us accommodating our needs.

The staff was very friendly, helpful, and attentive. Lobby was clean.

Ice machine on our floor didn't work, had to go to the floor above & on my previous visit in April the ice machine didn't work and also they were having issues or problems with the Air, so the one in front room part (portable air) did fine it kept us cool and comfortable, but the one in the bedroom not so well, it was warm and very uncomfortable, also neither of the TV's worked, the front desk did all that she could, so we were without TV's our entire visit, I was very disappointed about, we had 3 little ones and they couldn't watch anything.

This is a former Four Points by Sheraton. This service is much more limited now, but it's still nice enough. It had just been fully renovated not too long ago So it's fine inside.

Neighborhood is a tad sketch in places, but I'm usually going to the bar next door or as on this occasion getting a ride share to elsewhere anyway. CMPD is usually somewhere near anyway. You can safely walk around to food and such. Skyland is an easy walk and has great comfort food. Tryon House is just across Old Pineville Road and is great for Meat & 3 fare. Plus plenty of fast food nearby.