The staff at the front desk was very nice and helpful. The young ladies were smiling and in a cheerful mood. It's nice to come into a hotel after traveling for a while to smiling faces. The ladies seem to enjoy their jobs.

the room was nice, and staff was great at check in. the only thing that needs work is the valet parking was sorry, the workers were standing around not really working when we arrived. the line was out on the busy street so, they could move with a little more urgency, especially because a lot of people were checking in for a Friday night Charlotte Hornets game. They didn't even offer to help with bags or to help find carts for your luggage. Just pure laziness.

Location. Very clean either way great customer service

Size of pool and pool hours could be adjusted

Complimentary Breakfast was nice

$40 per day parking was disappointing 😞

Very convenient, nice rooms, comfortable beds and pillows.

The overnight valet charge was CRAZY. $40 and I wasn’t even parked for 24 hours.

Everything! Beautiful cozy rooms, the views of uptown Charlotte were awesome. The front desk staff were very friendly and helpful. Bed was super comfy and the room was very clean. There also was a delicious morning breakfast! Would definitely stay here again and again!

Parking was unorganized! Was told by Valet employee to park across the street and it would only be $25. Not true, first the machine took my money didn't give me a receipt then it actually cost $56 not $25 as told. Went back to valet since I was scared of getting towed by not getting a receipt and was told by the same Valet person it was full at 330pm...only after 30 minutes of checking in. Had to park in the preferred area and it cost an additional $40 for the night. Valet employees do not need to send cars away when they don't know the real prices of the "across the street" parking.

The room was spacious and comfortable. The bathroom was great and the shower was incredible. Best hot water of any hotel I've ever stayed at. The staff were all incredibly friendly and efficient. The breakfast included with my stay was the best included breakfast. Everything was fresh and very delicious. I would gladly stay at this location again.

My fellow guests had some trouble with the king size bed in the room. I blame that on them not traveling very often so nothing would quite match the bed at home. I thought the accommodations were more than sufficient.

The fitness room was nice. The breakfast was good and coffee

I didn’t like they put me on the 15th floor. I really felt unsafe when we went outdoors and I did not like the vallet service . We had to unload right there at the driveway of the garage and every time we needed something we had to tell them and they would accompany us to the car like we would steal. I felt we should have had a choice and they wanted us to tip them every time they got our vehicle and the cost was $40.00 a day a bit expensive. I am afraid I will not be returning

The room was great! Located on the 17th floor & even though the room was near the elevator, it was not noisy with other guests. We enjoy the full use of the kitchen that came with all the fixings of a kitchen down to a wine opener! The hotel itself is within walking distance to everything downtown Charlotte.

Be prepared to pay Everyday for parking. The hotel offered secure valet parking at the cost of $40 per day. I was not expecting another $120 added to the hotel stay, but the vehicle was safe in a parking garage and not a random lot.

The location to the Spectrum Center is fantastic! There is valet parking available which was also a plus. Breakfast was included and was ok. The staff at the hotel were helpful and friendly.

If you are planning on staying at this hotel for a Hornets game or concert you should come early. There will be a long line (queue) of cars to get into the hotel. Our hotel refrigerator was not working and could not be fixed during our stay. However, the staff at check in kept our food in a refrigerator downstairs for us.

Me and my fiance loved our room. It felt like a small studio apartment (only missing the oven in the kitchen). The bed was comfortable, the shower in the bathroom was spacious (which any couple would love), and the little living room was perfect for relaxing in between any plans we had set.

The only complaint we had was about the price of the hotel but we easily laughed it off and agreed the price made since for such a nice room and gorgeous view. Not to mention the location was perfect for what we had planned for our stay. I will admit that I expected the breakfast in the morning to be a little better than it was, but we still enjoyed it.