It was comfortable.

The long waits on the elevator when 2 were down and during check out. Also I can tell they don’t clean under the beds because there was a comb and trash under there.

Room is clean, AC is working great and bathroom is spacious and Ioved all the mirrors and plus great view both day and night. Also, there are more elevators to accommodate bunch of guests. Staff are all nice!

Although staff were nice but they should give the free breakfast coupon upon check-in not wait until the guest will ask for it.

I liked how walkable it was to the spectrum center and other restaurants. I also liked how it had a parking lot attached to it. When you got into the room, the tv was personalized to say your name, which was a very cool touch.

They used just a flat sheet instead of fitted sheets to cover the mattress so parts of the bare mattress was exposed. There was also some trash left over in our room. While I know parking is in limited, I was surprised that it was 25 dollars a day to park at the hotel. I thought it would be included or a little cheaper.

Comfortable hotel, friendly staff. Rooftop bar is nice at night. Jared, one of the front desk managers, went out of his way to help us when it turned out our reservations hadn't been received from booking.com by the hotel.

€25/day parking is pricey and should just be included. Our reservations from booking.com were never received by the hotel, but they still managed to find us alternate rooms (not as good as those booked) despite being busy. Apparently this has happened quite a few times, due to issues on booking.com's side. Currently chasing booking.com for a partial refund...

Location is nice, really close to the city center, easily reachable by car. The room was clean, silent and relatively comfortable by having used a double room for a family of 4 (but we spent really lot time in the room, mostly to sleep. Personnel super easy and kind providing the full support to all our inquiries.

Double Room bed size is a small queen (good for 1 person, at limit for 2) and the mattress was not super comfortable (a bit too soft). During our stay 2 of the 4 elevators were inoperative and with the Hotel personnel using the same elevators in certain moment there was a long queue waiting for a ride to their floor.

Wish we had more time in Charlotte because the City Lights rooftop view of the city looked like it could have been spectacular to see. Loved the hotel breakfast as it was an actually delicious breakfast and not just cereal/pastries. We got a good deal on booking.com for the hotel.

Long waits for the elevators. I believe 2 out of the 4 elevators were broken. The hotel room was hot and stuffy but I think it was an overall issue throughout the whole hotel because even the lobby area was a bit too warm. The room was comfy but the beds were too small for my husband, his legs hung over the foot of the bed.

Paying to park.

The staff was wonderful and very friendly

Not a fan of the breakfast in the Sheraton.

Not able to walk through the hotel to get to the parking deck when an event took place. as a solo female that was scary .

I loved that the property was extremely clean. It was very modernized. The room had a beautiful view, was great sized and the bed slept amazing.

I was mislead on breakfast. I was under the impression that breakfast was included but it was in fact not. Also when you go to check out you have to keep your key in order to get out of the parking garage or you have to pay $25 to leave. Both of those things could have been miscommunication on my part.